Service Manager - Field Services
Location
Fort Wayne, IN | United States
Job description
Enprotech Industrial Technologies is an organization with 100 years of expertise in engineering, designing, remanufacturing, and modernizing all types of presses, controls, automation, and other types of heavy equipment. We are the largest vendor of repair, rebuilding and field services for the metal forming and steel industry in North America. Our engineering team offers complete equipment lifecycle maintenance, repair, and optimization services on-site, including 24/7 emergency availability.
Job Description
Position Purpose:
The Services Manager for Field Service Operations manages day-to-day activities of the service technicians. This role is a supervisory level position that oversee technician’s performance and provides technical guidance during execution of projects. Additionally, this role will facilitate team member’s development and manage the reciprocal relationship between individual team members, and between team members and the organization.
Principal Duties and Responsibilities:
- Promote Environmental, Health & Safety objectives to ensure complete adherence to legal, regulatory and company policies. Key team member of Field Service EHS continuous improvement initiatives
- Oversite of the execution of project plans developed by in-house Project Managers
- Execution of quality verification and facilitation as it relates to technician work being performed onsite at customer facilities
- Recommends actions to improve performance, and quality of service, and suggests changes in project plans to increase efficiency
- Identify, communicate, and facilitate action plans regarding potential customer risks and high priority projects
- Maintain awareness of Technician skillsets and technical abilities to create and manage team member development plans
- Perform yearly evaluations of technicians in a timely manner
- Consistently enforce employee compliance with safety and work rules, company policies, procedures, and standards via our corrective action disciplinary procedure
- Assist in recruitment efforts within the department
- Execute various other general responsibilities common to most supervisory positions
- Key team member in process standardization, development, training, and implementation
- Key team member on Field Service Operational Excellence Programs
- Travel: Up to 50% overnight travel
Qualifications
Education and Training, or Experience equivalent:
- High school diploma or equivalent
- 5+ years field service management experience in a heavy machinery or heavy construction environment preferred
- 5+ years of supervision experience preferred
Additional Skills and Abilities:
- Read and interpret blueprints, schematics, and technical drawings
- Read and interpret SOW, specifications, manuals and other data to provide technical assistance to onsite service technicians
- Familiar with MRO (maintenance, repair, overhaul) business
- Analytical and critical thinking capabilities
- Ability to work independently but also coordinate effectively as part of a team
- Proven problem solver utilizing root cause analysis, countermeasures and verification for effectiveness techniques
- Excellent communication skills in high intensity environment
- Possess a strong sense of urgency
- Microsoft Office Suite, MS Project
Additional Information
Why Enprotech?
- Competitive salary of $115K-125K (depending on industry experience).
- Health coverage for you and your family including medical, dental and vision.
- 401(k) plan with a generous company match.
- Disability, life, and accidental death & dismemberment insurance plans.
- Flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
- Generous paid time off program.
If you are looking for a long term career with a company that promotes safety, success, and growth apply today!
Enprotech Corp and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications
, merit and business need.
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