TekWissen LLC
Location
Urbandale, IA | United States
Job description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Position: Software Analyst
Location: Urbandale, IA, 50322
Duration: 12 Months
Job Type: Contact
Work Type: Onsite
Job Description:
Specific Position Requirements:
Basic Information:
English speaking role, supporting multiple countries (in English)
Daily Tasks:
Respond to support requests from internal ticket system, email, or Microsoft Teams
Set up Microsoft Teams meetings with Connected Software Companies (CSCs) that require in-depth troubleshooting or have multiple questions
Assist API business teams on their meetings with CSCs to provide technical support if needed
Respond to internal requests for support via internal ticket system, email, or Microsoft Teams channels
Escalate unsolved or in-depth API issues to API owners and development teams
Add and maintain API licenses needed for internal and external applications
Use a 3rd party API clients to exercise client APIs to help troubleshoot or recreate issues, and also validate API responses
Position Requirements:
Experience in roles that required strong interpersonal communication skills
Strong problem-solving skills with the ability to communicate effectively with technical and non-technical information
Strong organizational skills with the ability to prioritize and manage simultaneous tasks
Ability to learn new technical skills
Experience with SQL and other programming languages related to database queries
Experience with client equipment and agricultural software solutions such as Operations Center
Experience with directly supporting customers of software products
Position responsibilities:
Provide technical support for API and data products to both internal and external software developers
Triage and debug quality issues and drive resolution by escalating to the appropriate individuals/teams
Provide technical onboarding and support to 3rd party software platforms leveraging client API and data products
Enable internal development teams by assisting with API documentation and API licensing
Work with the API enablement development teams to continuously refine, optimize, and automate the API support process
Manage external and internal API support documentation
Some key things for an individual to be successful in this position:
Enjoy troubleshooting issues and finding solutions
Ability to read between the lines when a customer asks a question, to understand the actual intent of the question
Good communication skills are key, with regular and often communication when troubleshooting
Being able to understand how support or backend tools work, and how they work and interact together to pull together a complete picture of the root cause
Rely on the API documentation that is already created, and for questions not answered by the documentation being able to communicate to internal teams for help is key
Description:
Major Purpose:Works on a product team and supports systems and software deployment and/or maintenance by planning its work, coordinating with others to deliver functionality on a system of moderate complexity.
The role relies on journey-level knowledge and experience on a single software package (SAP, ERP, IFS, PTC, etc.).
This role is expected to develop simple solutions to solve well-defined problems with guidance from more senior team members or Scrum Master.
May assign, coordinate and review portions of the work to support personnel; Has proficiency in one functional area of scope; Delivers slightly more complex software use- cases.
Major Duties:
Builds the work needed to implement functionality from the product backlog (managed by the product owner).
Determines the size of user stories.
Unit-tests software creates automated test scripts and executes all other testing-related tasks.
Tests deliverables against a user story's acceptance tests.
Executes necessary documentation, as directed, or needed.
Follows industry-standard agile software design methodology for development and documentation.
Works closely with other team members to ensure that features meet business needs; Works collaboratively with infrastructure, security and other partners.
Skills, Abilities, Knowledge:
Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
Analytical skills.
Ability to analyze, translate, and define business requirements into technical solutions.
Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
Business process knowledge of assigned area(s) and/or function(s).
Education:
Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
Work Experience:
Work experience in a team environment. (1 - 3 years)
Previous experience in programming/software development/data analyst. (1 - 3 years)
Experience working in an Agile Environment (1 - 3 years)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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