Administrative Representative

Location

Augusta, GA | United States

Job description

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position pays $13.00 / hour and is located at our following branch: 3025 Washington Rd Augusta, GA 30907

Full time hours (40 hours/ week) are available for the following hours Monday – Friday from 8:00am- 6:00pm, Saturday from 9:00am- 12:00pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• May assist with or perform customer pick-ups in a safe and courteous manner

• Notify Management of any known customer problems 

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed 

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 

• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Must be available to work full time (40 hours per week)

• High school diploma or GED required

• Must be willing to work the posted schedule

• Must have at least 6 months of prior customer service, retail, or administrative support experience

• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years

• No drug or alcohol related convictions on driving record (DWI/DUI)  in past 5 years

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Job tags

Salary