Location
Denver, CO | United States
Job description
Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?
WHAT WE'RE ABOUT
We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for excellence in every interaction.
Requirements :
You care.
Activities Aide Perks:
- Generous Bonuses
- Growth Opportunities - DOUBLE your salary
- Health Benefits
- 401K
POSITION SUMMARY
The In-House Concierge is a customer service provider who works to ensure that all residents, family members and visitors have a pleasant experience while at the facility. You are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
KEY RESPONSIBILITIES:
- Provide exceptional customer service to all residents, family members and guests of the facility.
- Act as a liaison between the residents, family members and guests and the facility.
- Make notes of any special requirements and needs that residents, family members and guest may have.
- Run errands as requested .
- Transport residents in facility van or car as requested .
- Work with various departments to facilitate those residents, family members and visitors receiving appropriate non- medical services, such as special meals.
- Contact residents to ensure that all of their needs are met and the experience at the facility is positive.
- Actively listen to the needs of the residents, family members and guests of the facility and act on as appropriate .
- Facilitate as requested special events and activities for the residents, family members and visitors such as special birthday party or happy hour.
- Provide residents, family members and visitors with facility and area information upon request.
- Assist residents, family members and visitors with making special arrangements as needed.
- Reconcile and report any money funds, petty cash and other expenditures daily.
- Report any customer concerns to the Nursing Home Administrator and/or appropriate department leadership team.
- Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
- Maintain a professional physical appearance and a clean organized work space .
- Attend scheduled trainings as requested by nursing home administrator.
- Ensure the facility vehicle in a safe, clean and orderly fashion at all times when using
- Supports the nursing home and assisted living community's mission and philosophy
- Supports and respects fellow team members
- Perform all other duties, as assigned.
SKILLS AND KNOWLEDGE:
- Must possess a thorough knowledge of principles as they relate to nursing facility operations
- Most possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator.
- Most possess the ability to establish , implement, and maintain effective public relations and concierge program
- Computer and Internet literate
- Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served
EDUCATION AND EXPERIENCE:
- Highschool diploma or GED
- Recommend a minimum of one year experience in the healthcare field; with long-term care experience preferred
- Experience in a supervisory or department health level position, preferred, but not required
WORK ENVIRONMENT :
- Moves intermittently during working hours
- Is subject to frequent interruptions
- Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances
- Is subject to hostile and emotionally upset residents, family members, etc
- Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary
- Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
- Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
- May be subject to the handling of and exposure to hazardous chemicals
OTHER:
- Must maintain a valid, unrestricted Colorado driver's license
- Classification: non-exempt
- We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled. No Agencies or Affiliations please!
Job tags
Salary
$18.29 - $19 per hour
