Fiserv
Location
Sunnyvale, CA | United States
Job description
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Manager, RestaurantsClover is seeking a Senior Product Manager to join our Restaurants Point of Sale team. This role reports to the Sr. Director of Product Management, Point of Sale and Clover Restaurant.
Clover’s product team is responsible for moving new innovative products through the software development lifecycle. We’re focused on simplifying the lives of small business owners and in doing so helping Clover achieve its goals.
As a member of the Restaurant team you will advocate for the needs of Clover’s restaurant merchants and their staff. You will apply your love of food and the dining experience to develop the vision for impactful product experiences that restaurants need to thrive and grow. On the Clover Point of Sale team, you will be responsible for leading the development of a range of software products that provide merchants with a best-in class ordering experience to use in their restaurants. You will own components of the front-of-house including menu management, Order Management, kitchen management, touchless dining, and more.
You will lead the full lifecycle of the product, drive execution in collaboration with designers, engineers and other product managers to achieve the vision you set forth. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements.
You enjoy working in a fast-paced office, understand that constant attention to detail leads to success and you’re rarely satisfied with the status quo. You will be responsible for clearly communicating the direction and status of the product to various internal and external stakeholders and find storytelling comes naturally.
You’ll be responsible for
Developing the shared product vision and strategy for the restaurant point of sale experience
Understanding the needs of restaurant owners and staff and translating these into actionable product initiatives
Leading the implementation, launch, and iteration of restaurant-focused merchant tools
Developing and maintaining the product strategy and roadmap for your cross-functional teams
Communicating effectively with leadership, your engineering/design counterparts, and additional stakeholders throughout the team
Owning and tracking KPIs and metrics that inform product success and health
Building business cases for new product efforts as opportunities arise
The ideal candidate has...
A deep empathy for the experience of restaurant workers. Ideally you have worked in a restaurant and have a nuanced respect for the immense work it takes to delight customers with delicious food.
4+ years of product management experience building products in the restaurant space
Deep experience of restaurants, either through direct work experience or building products for these unique customers
Experience in API management and 3rd party integrations in restaurant ecosystem
Proven leadership skills with experience developing and delivering on shared product vision
A strong understanding of agile project management processes (we use a version of scrum)
Excellent communication and interpersonal skills with an emphasis on clearly articulating product goals and progress across the broader organization
Strong data analysis and lean experimentation experience
The ability to make decisions with limited information in a fast-paced, dynamic environment
Salary Range
$110,700.00 - $189,700.00These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.
Thank you for considering employment with Fiserv. Please:
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
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