Fraud Prevention Manager Sr.

Location

Lansing, MI | United States

Job description

JOB SUMMARY The Fraud Prevention Manager Sr. applies an extensive knowledge of banking fraud management in leading the strategy and execution of the Bank’s enterprise fraud management prevention program. Proactively anticipates and recognizes fraud trends and opportunities, develops solutions and utilizes sound judgment to make viable operational business recommendations and decisions. Accountable for developing and implementing policies, processes and procedures for fraud strategic initiatives. Responsible for developing and implementing fraud case management and detection systems and provides analysis for associated fraud data. Pay Range: $140K - $200K

JOB RESPONSIBILITIES

• Develops authentication policy and standards for channel access (branch, digital/contact center) requirements and the technology selections, integration, and high-risk transaction procedures/requirements in an effort to mitigate Account Take Over and New Account ID theft losses.
• Develops and executes an active account access strategic plan to effectively manage losses and reduce customer friction.
• Responsible for loss and volume forecasting for each fraud loss categories/products for annual strategic planning and comparison to financial plans along with Regulator control expectations of a centralized Fraud Executive quarterly report.
• Manages the reporting, monitoring and communication of a centralized loss and fraud trend approach that informs the bank key stakeholders of trends/losses/expectations and trends/risks along with recommendations for investment.
• Responsible for building a comprehensive customer engagement process that will be integrated into the technology and channel access prevention protocols. This engagement will be inclusive of proactive communication protocols for non-monetary changes and digital transactional approvals/completion that represent risk along with communication standard assistance for detection of non-digital transactional monitoring.
• Develops the strategic plan/execution to measure NPS in key areas of detection, prevention and claims along with ease of service in high risk transactions to ensure the Bank has a strong understanding of the customer’s experience perception and expectations. 

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

JOB REQUIREMENTS

Required Qualifications:

Education and experience :

• Bachelor’s degree.
• Minimum of ten (10) years in a leadership role in banking fraud and/or fraud prevention strategy/policy.
• Minimum of fifteen (15) years of banking experience.
• Digital authentication and communication strategy and technology deployment experience.
• Branch and contact center authentication strategy and technology deployment (biometrics) experience.
• CX strategy/development/reporting experience.
• Fraud reporting and data requirement experience.
• Fraud loss and volume forecasting experience.
• Agile delivery experience a plus.

Job Competencies:

Knowledge, skills and abilities :

• Extensive knowledge of fraud policy and authentication policy development/management.
• Extensive knowledge of fraud loss and volume forecasting across all products.
• Comprehensive understanding of all loss lines, types and source of loss and the data/reporting needed to deliver fraud monitoring and protection.
• Demonstrated ability to work with product teams/owners and senior executives to influence and guide through complex regulatory and governing body requirements to effectively mitigate fraud loss, CX, regulation and reputational risk.

• Professional verbal, written and interpersonal communication skills.

• Detail oriented.
• Computer literate with advanced proficiency in word processing and spreadsheet applications and bank operations systems.
• Ability to problem-solve complex issues to drive shared goals and outcomes across internal and external teams.
• Ability to develop and drive a vision and strategy with proven results in execution.
• Ability to analyze qualitative and quantitative data to drive actionable insights and strategies.
• Ability to manage and coach assigned staff.

• Ability to adapt procedures, processes and techniques to meet more complex requirements of position.
• Ability to interact with all levels of staff and management.

Job tags

Salary