Location
Austin, TX | United States
Job description
Are you passionate about delivering exceptional customer service and fostering strong client relationships? If so, we invite you to learn more about an exciting opportunity with Vital Interaction. Applicants should reside in Georgia or Texas and will work remotely.
We're seeking a dedicated Account Manager to join our growing team. As an Account Manager, you'll play a crucial role in ensuring our customers receive outstanding support and maximize the benefits of our software solutions.
Why Vital Interaction? - Dynamic growth : Be a part of a company that's not just growing but thriving. We're transitioning from a startup to a major player in the healthcare IT industry, and you can grow with us.
- Global presence : With offices in Austin, Texas, and Antigua, Guatemala, we've got an international flair. Join a team that spans borders and cultures, bringing diversity and innovation to the forefront.
- Team spirit : At Vital Interaction, we value teamwork. You won't just be a cog in the machine; you'll be a vital part of a dynamic and supportive team, working together to provide the best service to our customers.
What you'll do: - Serve as the primary point of contact for client inquiries and needs
- Proactively engage with customers on a regular basis to address concerns and provide assistance
- Deliver timely and empathetic responses to customer inquiries
- Provide training to clients on optimizing software usage
- Develop training materials to empower clients to self-support
- Conduct regular satisfaction checks with customers
- Communicate updates and enhancements to clients
- Maintain meticulous records of client interactions in CRM systems
- Cultivate and strengthen client relationships to foster long-term partnerships
- Keep track of contract renewals and updates
- Gain deep knowledge of our products to identify upselling opportunities
- Manage project timelines and goals within client relationships
- Handle multiple client accounts concurrently, meeting deadlines effectively
- Collaborate with internal teams to ensure consistent service delivery
- Employ de-escalation techniques to retain customers seeking to cancel
What you'll need: - High school diploma required; Bachelor's Degree preferred
- Strong organizational and planning skills
- Excellent interpersonal skills with a focus on customer satisfaction
Benefits and perks - Remote working environment
- Medical, dental, and vision benefits, life insurance, and short-term and long-term disability
- 401(k) savings plan
- Generous paid time off: company-paid holidays and a flexible PTO policy
Our culture We foster a culture of continuous learning, personal growth, and empowerment, ensuring that every member of our team can thrive both professionally and personally. Located in central Austin, Vital Interaction values in-person connections, fostering a strong team environment through face-to-face interactions like lunches, walking meetings, and collaborative workspaces. We believe these connections enhance company culture and drive business results, and we aim to make our office space welcoming with perks like lunches and happy hours to support your best work.
More about us Founded in 2010, Vital Interaction is a team of passionate individuals dedicated to transforming healthcare. When you join our team, you become part of an organization backed by leading investors in both Austin and Silicon Valley that values excellence, creativity, and collaboration. Here, you'll have the opportunity to promote cutting-edge technologies and solutions that have a profound impact on patient care.
Our proven Automated Patient Intelligence Platform combines healthcare data, business intelligence and workflow automation to help you gain valuable insights into your medical practice and create meaningful patient interactions. The platform helps practices increase revenue, staff productivity and overall patient satisfaction.
This is a remote position.
Compensation: $45,000.00 - $50,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vital Interaction We're a diverse team that's driven by our core values - Show you care
- Go the extra mile
- Take ownership
- Be your best self
We put our heart into doing our best work each day: - Laser Focused on Customer Success: By listening carefully to customer needs, we ensure tangible results and provide solid evidence of their return on their investment.
- Immense Functional Expertise: Using insights gathered from each customer engagement, we specialize in managing and optimizing complex communication workflows for healthcare providers.
- Extensive Learning Opportunities: We provide opportunities for our customers, partners, and team members to leverage our experience and company culture to grow both personally and professionally.
- Entrepreneurial Culture: We pride ourselves on our entrepreneurial culture and an environment that encourages freedom and personal responsibility.
We're an innovative healthcare software company based in Austin, Texas that provides practice automation and patient communication software solutions to medical practices and healthcare facilities around the country. Using advanced technology, we've developed an automated, cost-effective, interactive, and easy-to-use solution that allows professionally run medical practices and healthcare organizations to manage complex automated process workflows with their patients that drives practice revenue and patient engagement. Our automated platform is easily customized by both the healthcare provider and the patient to enable communications via text, email, or phone call that ensure effective use of time for doctors, patients, and staff members.
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