Logistics Systems Analyst

Location

Elk Grove Village, IL | United States

Job description

The main function of this job is to assist with the implementation and management of the company WMS: Softeon . The position requires 30 - 40% travel to various company branches both in the US and Globally. This position can be located in either Elk Grove Village, Illinois or Sandy Springs, Georgia .

Job Duties:

• Providing WMS technical support and resolving both basic and more advanced issues submitted to the help desk management system, including afterhours support, incident support, understanding error messages, identifying data errors, and understanding common processing errors
• Communicating, analyzing, and troubleshooting user problems and providing proper solutions or remedies with the WMS and other company systems
• Developing, updating, and maintaining WMS and other operating system procedures
• Supporting project test phases - QA, System Integration Testing, User Acceptance Testing
• Assisting and managing client implementations with the WMS
• Analyzing customer requirements and establishing EDI documents exchange.
• Supporting real-time updates for both Company and Customer WMS systems.
• Working with the Corporate Logistics Process team on the technical implementation of operational processes within the WMS
• Prioritizing help desk tickets based on established helpdesk and IT departmental guidelines and procedures
• Creating and administering new user accounts, passwords, and privileges as assigned and directed by senior level IT team members
• Building relationship with WMS vendor
• Training users on WMS within the organization
• Supporting the maintenance and upkeep of WMS system within the organization based on direction from senior IT team members and Head of IT
• Creating technical documentation of systems and applications for the IT department and users
• Performing additional duties as assigned

Position Requirements:

• 3+ years of experience in a fast-paced IT environment
• Experience with WMS (Softeon WMS preferred) including system support and client implementations
• Experience solving IT issues in a Supply Chain/Logistics/Warehouse environment
• Detailed knowledge of supply chain EDI messaging and Enterprise Integration solutions
• Minimum High school diploma or GED

JAS is an EEOC/AA employer. Accommodations for individuals with disabilities are available.

Job tags

Salary