Location
San Francisco, CA | United States
Job description
At Deputy, we're on a mission to simplify shift work. We empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about simplifying shift work and driving industry change, join us at Deputy and help shape the future of hourly employment!
You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
The Lead Product Manager role sits in the intersection of sales and engineering/design/product management, with a commercial lens. This is a lead level individual contributor role with cross-functional leadership responsibilities.
Role Objective
Enhance product-market fit for the US market, ensuring that Deputy resonates compellingly with existing and target customers. Act as a pivotal link between the US Go-To-Market (GTM) strategy and the Product Development (DEP) team, serving as the go-to expert for all product-related matters.
The role drives strategic initiatives focused on expanding Deputy into the US sector. It's key accountability lies in:
1. Identifying, defining and prioritising product gaps to enhance Product-Market Fit (PMF) for US customers (presence in customer demos, maintaining key alpha account relationships, interviewing customers, following utilisation metrics, etc.)
2. Developing unique value propositions to support sales and marketing efforts in acquiring and retaining US customers. Conduct training sessions and presentations to empower the US GTM team with the necessary knowledge.
Key Job Responsibilities: - Develop a comprehensive and holistic understanding of the product, customers, and the commercial landscape in the US market, with a focus on key US integrations.
- Lead cross-functional teams (GTM and DEP) in US and APAC to achieve business KPIs for driving and maintaining growth in the US market, whilst staying attuned to opportunities, challenges, and pain points.
- Subject matter expert in sales calls, in-person customer visits, running demos, liaising with Customer Experience/Customer Success teams, and translating Deputy's capabilities into customer needs, whilst gathering insights.
- Ongoing research, synthesis, prioritization, and initiation of product development based on interactions with customers, business stakeholders, and market demands.
- Facilitate regular meetings with the US team (both in-person and virtual) to identify areas where the product can enhance sales and service.
- Influence and manage an actionable product roadmap, writing product initiative briefs, validating with customers/GTM, and tracking performance.
- Write product value propositions and evangelize the customer's point of view to the US GTM team.
Requirements: - Deep experience in end-to-end commercial product management in software or web technologies.
- Strong presentation skills for internal groups and training sessions.
- Navigate a flat yet matrixed global structure effectively.
- Conduct research initiatives and produce clear, synthesized findings.
- Results and metrics-driven mindset.
- Strong empathy with the customer.
- Maintain regular office hours, ensuring availability in US-friendly time zones.
The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate's starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.
For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $183,000-$195,300.
For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $165,000-176,700.
Employee Perks - Employee Stock Ownership
- Competitive Compensation Packages
- 401k Company Match
- Comprehensive Health Benefits
- Commuter Reimbursement Program
- Flexible Work Schedule
Learn More About Deputy Deputy Linkedin Page
Deputy Instagram
The Bay Area's Top Workplaces
Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy
International Shift Worker Sunday
Customer Story - Honest Burgers: from inflexible all-in-one to Deputy's best of breed flexibility
Best Employee Scheduling Software 2023 (Forbes Advisor)
Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
Customer Reviews - GetApp and G2Crowd
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
#LI-Hybrid
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