Tower Hill Insurance Group LLC
Location
Gainesville, FL | United States
Job description
Description:
Remote: Central Florida Territory, 70% Travel
Tower Hill Insurance Group is thrilled to present an exceptional opportunity for an accomplished Claims Reinspection Supervisor. If you are someone who thrives on intellectual challenges and seeks a fulfilling career with a rapidly growing company, your search ends here. Tower Hill Insurance stands as one of Florida's most reputable names in Homeowners' insurance, offering not only a trusted brand but also unparalleled prospects for professional development and personal growth. Our commitment to excellence is reflected not only in our industry-leading services but also in the competitive benefits and rewards we provide. As we continue to grow steadily, we are in search of dedicated professionals with ambition, a team-oriented mindset, a passion for making a meaningful impact, and a steadfast commitment to a long-term career in the insurance industry.
As the Claims Reinspection Supervisor, you will play a pivotal role in maintaining a comprehensive understanding of our claims data, systems, regulations, and field processes. Your responsibilities will extend to managing a unit within the Claims Reinspection Department, where your focus will revolve around enhancing all facets of quality, production, and customer service. Your primary objective will be overseeing the Property Claims Reinspection Team, dedicated to the meticulous Field Claims Quality Assurance process over both independent and staff adjusters, as well as preferred contractors. The ideal candidate we are seeking possesses a robust background in insurance claims, exceptional leadership skills, and the capacity to implement streamlined processes for reinspection with efficiency at the forefront.
If you are ready to be a part of a dynamic team, contribute to our growth story, and shape the future of insurance claims, we invite you to join us on this exciting journey. Tower Hill Insurance Group is not just a workplace; it's a place where your skills, aspirations, and dedication will be valued and rewarded. Be a part of a company that is transforming the landscape of the insurance industry while fostering your professional success. Requirements:
Essential Duties & Responsibilities
Essential duties and responsibilities include but are not limited to the following;
- Provides direction, coordination, and evaluation of staff and vendors.
- Assists with technical claim reviews. Evaluates and reports on quality trends including, but not limited to, field staff/independent adjusters, and CastleCare preferred contractors.
- Lead and manage a team of Florida Claims Reinspection professionals while fostering a culture of continuous learning and improvement within the reinspection team.
- Provide guidance, training, and support to ensure team members meet performance goals and adhere to company policies.
- Prepare and present regular reports on reinspection activities and trends. Utilize data analytics to enhance the effectiveness and efficiency of the reinspection process.
- Establish and maintain quality assurance standards for the reinspection process.
- Review and analyze reinspection reports to identify discrepancies, errors, or fraudulent activities.
- Collaborate with internal stakeholders to streamline processes and improve overall claims efficiency.
- Develop and implement strategies for the effective reinspection of insurance claims.
- Assists with the development of the annual budget, staffing analysis, and salary recommendations.
- If deposed, act as Corporate Representative as needed for industry related matters and claims in litigation.
- Plan and conduct department meetings. Assists with staff development and coordinate needs with Training Manager.
- Liaison to other departments and point person on special projects concerning workflow, process, vendor, and technological matters.
- Assist Catastrophe Response Team, as needed.
- Acts as a liaison with Human Resources Department. Monitors disciplinary matters. Involved in recruiting, interviewing, and hiring qualified staff.
Education and/or Experience: Required: - Bachelor's degree or equivalent of 5 years related Property Field Claims experience required.
- 1 year supervisory or management experience in Property Claims.
Preferred: - Proven experience with CoreLogic and estimate accuracy tools
- Strong analytical and problem-solving skills
- Knowledge of insurance industry regulations and compliance requirements
- Advanced industry certifications (CPCU, SCLA, CLM, etc.).
- Project Management, and/or Process Improvement experience.
- 5+ years of field adjusting experience.
- 2+ years of claims quality assurance experience.
- 2+ years of supervisory/management experience of property claims or property claims QA teams.
- Vendor management experience.
Tower Hill Insurance currently operates in these states AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, PA, SC, TN, TX, UT, VA, WV. The work location is flexible if approved by Tower Hill Insurance.
Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to
[email protected] or call (561) 812-6247 and let us know the nature of your request and your contact information.
All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.
PIfa6ce95e021d-8722-33748352
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