Oracle
Location
Phoenix, AZ | United States
Job description
Oracle Customer Success Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete-all while coexisting within your IT environment!
As part of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and critical issues.
Responsibilities
Key Responsibilities:
As a Cloud Architect, you are expected to be an experienced member of the problem-solving/avoidance team and be highly skilled in solving technical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
+ Identify cloud architecture solutions to meet customer needs
+ Create conceptual, logical and physical design for cloud-based solutions for infrastructure and platforms
+ Offer guidance in infrastructure migration techniques including but not limited to Oracle Database, Applications ( EBS , PSFT , Hyperion), FMW etc. to OCI
+ Collaborate with other LOB , ACS teams, business development, solution engineering etc. during sales cycle to come up with optimal solution for customer requirements
+ Ability to assist and troubleshoot OCI issues related to Network, Compute, Storage & other OCI services
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, we look for an ability to engage with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction. A Bachelor’s degree in Computer Science, Engineering or equivalent experience of 3 years or more.
Key Experience:
+ BS degree or equivalent experience
+ 2+ years experience in IT Service management
+ Project Management or Account Management
+ Basic understanding of Oracle’s latest product technologies
+ Experience with AI/ML
+ Experience with business processes that include Financials, Purchasing, Manufacturing, Supply Chain, CRM (Customer Relationship Management), Human Resource Management, Data Analytics etc. Any scripting/configuration experience highly desirable
+ Experience with Cloud technologies such as OCI , Azure, AWS etc. Cloud certifications highly desirable.
+ Experience with Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc.
+ Demonstrates good communication, customer management, customer engagement, and project management skills.
+ Ability to work primarily independently on small contracts.
+ Demonstrated ability to perform moderately complex problem solving and customer critical issue management in compliance with company policies and processes
Does this sound like you? Apply today!
\#LI- DNI
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $33.65 to $67.93 per hour; from $70,000 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job tags
Salary
