Director, Residential Operations

Location

Maple Grove, MN | United States

Job description

We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career.

The Operations Director plans and manages care provided at a PrairieCare site that (in general) consists of three or more separate programs (including PHP, IOP(s) and outpatient clinic) and that has a staff of more than 35 employees and Independent Contractors. The Operations Director actively partners with the site’s physician leader(s) to provide effective management of both administrative and clinical matters. The Operations Director articulates and operationalizes PrairieCare’s Vision, Mission and Values on a daily basis and incorporates the organizational values into everyday decision-making.

Responsibilities and Accountabilities:

• Demonstrates a general knowledge of Psychiatric treatment
• Provides active support for the site and organization’s strategic goals; and leads the site in a way that is consistent with the organization’s direction and goals
• Responsible for ensuring that site specific targets related to patient census, revenue generation, patient satisfaction and employee satisfaction are met, and that patient care is of the highest quality
• Represents the organization in external relationships within the community.
• Responsible for successful recruitment, orientation and training of program staff and may assist the PCMG Practice Manager with the recruitment of Licensed Independent Practitioners
• Assesses the needs of the program and staff and is able to proactively address concerns and drive improvements
• Knowledgeable of Joint Commission and DHS standards and ensures that all programs are operated according to PrairieCare’s policies, procedures and Standards of Performance, in addition to The Joint Commission standards, CMS, state and federal regulations, EEOC requirements and insurance contracts provisions
• Responsible for creating an accurate budget, forecasting future needs, and identifying areas for further development and/or improvement of services
• In conjunction with the VP of Operations, the Operations Director is also involved in the development of new sites and programs and may be expected to lead new initiatives
• If the Operations Director is an independently licensed clinician, they may be asked to provide backup clinical coverage within the scope of their licensure and/or provide clinical supervision within the same scope.

• This position has a stong preference for an MBA
• Considerable healthcare experience as an administrator or clinician, preferably in Psychiatric and Addictions treatment
• Residential specific level of care experience preferred
• Must have previous leadership experience
• Effectively communicate in written and verbal form with program staff, administrators, referents and the public
• Must have computer skills using Microsoft Office products including Outlook, Excel and Word and PowerPoint, managing site budget and profit and loss statment
• Ability to physically intervene as needed in accordance with organizaitonal policies and procedures
• Ability to manage a fast-paced environment with complex staffing needs

PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota’s largest providers of mental health services to children, adolescents, adults, and their families.

PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email  [email protected] for assistance.

Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.

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