Customer Experience Accounts Receivable Specialist

Location

Kennesaw, GA | United States

Job description

Customer Experience Accounts Receivable Specialist Location Kennesaw, GA : R10034719 Customer Experience Accounts Receivable Specialist (Open) Location: Kennesaw, GA (SAF) - Management How will you CONTRIBUTE and GROW? Based on the size of the Business Support Center (BSC) and the related organizational structures, several - Accounts Receivable Specialists will support the Credit and Collections function within a BSC. The Accounts Receivable Specialist is responsible for the daily tasks related to the collection efforts of a portfolio of customer accounts. The Accounts Receivable Specialist will effectively communicate and support the Division's collection goals while providing quality customer service. The Accounts Receivable Specialist will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time-sensitive, requiring excellent skills in organization and management of time, efforts, and resources. From time to time, research will be required, the Accounts Receivable Specialist will employ skills and resources to achieve a thorough understanding of information.

• Identify account risks, potential credit problems, disputes, and other customer issues.
• Generates reports and communicates potential risks to the Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
• Escalate significant matters to the Accounts Receivable Supervisor.
• Contact customers regarding invoices/accounts that are past due. Provide information as requested to facilitate a quick remittance. Obtain future pay information.
• Review/release/escalate sales on a routine basis throughout the work day.
• Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, or becoming delinquent.
• Maintain quality relationships with branch managers, account managers, district managers, and AVPs. These relationships can be critical in collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
• Documentation is critical, log conversations, e-mails, and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
• Identify errors and discrepancies in customers' accounts. Create dispute items to be investigated and resolved. Work closely with the dispute Team when investigating/resolving disputes
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
• Special projects and other duties as assigned.
Are you a MATCH? QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• A proven track record of success in prior collection roles is a plus.
• An ability to see the collections operation as a financially oriented customer service function that balances cost control with support for the business.
• The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
EDUCATION and/or EXPERIENCE:
• High school diploma or equivalent.
• Some commercial collection experience is preferred.
• Bilingual (Spanish) is a plus, but not required.
• Understanding of quality customer service and the relationship to collection efforts.
• Experience with SAP and/or ERP systems a plus, basic Excel experience.
• Ability to manage multiple priorities.
Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424). Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to [email protected] .

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