Lending Solutions - Processor

Location

Lafayette, LA | United States

Job description

Position Overview

MAPLE Federal Credit Union is currently seeking a dedicated Lending Solutions – Processor to join our team. As a key player in our lending operations, you will represent us professionally throughout the loan application process. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we invite you to apply and become an integral part of our team.

Responsibilities

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Mail and/or e-mail loan applications and information to members and prospective members.
• Gather background information on loan applicants, researching any discrepancies.
• Interview loan applicants in-person or by phone, ensuring a professional and welcoming experience.
• Assist members with the loan application process, ensuring completeness of information and providing support.
• Answer questions for members regarding the loan application process and credit union services. Explain the loan process to include loan options, insurance required on credit union loan products, loan policies, interest rates, payoffs, etc.
• Complete loan applications over the phone or electronically.
• Verify employment of persons applying for loans.
• Present application and supporting information to loan officer.
• Maintain a filing system and procedures to monitor that the required documentation is received and maintain appropriately and according to policies and procedures.
• Purge loan files by destroying out-of-date or unnecessary loan documents.
• Send out credit notices to spouses when necessary.
• Notify vendor to place security interest of credit union on title document. Ensure that the documentation on titles is accurate and up-to-date.
• Input loan data accurately into the system.
• Cross-sell credit union products and services to members as appropriate.

Qualifications

• Previous experience in lending, financial services, or customer service preferred.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask.
• Proficiency in computer applications and loan processing software.
• Knowledge of lending regulations and compliance requirements.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Positive attitude and commitment to providing excellent member service.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Willingness to continuously learn and adapt to changes in the industry and credit union policies.

Join MAPLE Federal Credit Union in making a difference in our members’ financial lives. Apply now and help us continue to serve our community with excellence. We look forward to welcoming you to our team!

MAPLE Federal Credit Union is an equal opportunity employer.

Job tags

Salary