Crimson Cup Shift Supervisor

Location

Columbus, OH | United States

Job description

Crimson Cup Shift Supervisor

Qualifications:

· Minimum of two years customer service experience in the hospitality or retail industry

· Specialty coffee/tea lover with a desire to learn and expand industry knowledge

· Solution oriented individual able to problem solve

· Positive person able to focus on the good - customer centric

· Strong communication and interpersonal skills

· Motivated to achieve sales results

· Reliable transportation, punctual for all shifts and meetings

· Ability to lift 40 pounds

· Ability to multitask

· Sense of urgency when performing tasks and,

· Able to maintain a calm demeanor in a fast-paced environment

· Comfortable with wearing a headset for drive-thru

Roles and Responsibilities:

· Provide an excellent customer service experience

· Create specialty coffee beverages to company standards

· Ensure baristas continually create specialty coffee beverages to company standards

· Affinity to stay on top of industry trends and product innovations

· Execute and oversee store opening and closing tasks

· Maintain a clean store environment

· Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee

· Maintain positive and professional environment, ability to teach and train baristas

· Resolve customer concerns and complaints in a timely manner

· Ensure proper cash management

***Tips are a significant portion of earnings. ***

Job tags

Salary