LEAD CALL CENTER SPECIALIST

Location

Tempe, AZ | United States

Job description

Responsibilities

Lead - Call Center Specialist Full Time (Phoenix area) Opportunity

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues.  Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

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Behavioral Health Connections (BHC) in Phoenix is seeking a dynamic and talented Lead - Call Center Specialist (FT) to join the team of compassionate, dedicated professionals. The Lead Call Center Specialist  performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services. The Call Center Lead will oversee the call center specialist handling inquiries related to behavioral health services, crisis intervention, and support.

Job Duties/Responsibilities :

• Provides training, monitoring call quality, managing escalated cases, developing protocols for handling sensitive situations, and ensuring compliance with regulations related to patient confidentiality and data protection. 
• Analyzing call center data and trends to identify areas for improvement and implementing strategies to enhance service quality.
• Collaborating with other departments within the organization, such as clinical staff and administration, to ensure seamless coordination of care for patients.
• Participating in the recruitment and onboarding of new call center staff.

Benefit Highlights :

• Challenging and rewarding work environment
• Career development opportunities within UHS and its 300+ subsidiaries
• Competitive Compensation & Generous Paid Time Off
  
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career Development opprotunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal
Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the
year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed
in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral
health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a
physician network and various related services located all over the U.S. States, Washington, D.C., Puerto
Rico and the United Kingdom.

Requirements:

• Education required : High School diploma/GED. Preferred: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services.
• Licensure and certification required : N/A
• Experience required : Two (2) years of related experience working in a call center, providing customer service and performing data entry required. Able to multitask. Preferred: knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal
opportunity employers and as such, openly support and fully commit to recruitment, selection,
placement, promotion and compensation of individuals without regard to race, color, religion, age, sex
(including pregnancy, gender identity, and sexual orientation), genetic information, national origin,
disability status, protected veteran status or any other characteristic protected by federal, state or local
laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams
At UHS and all oursubsidiaries, our Human Resources departments and recruiters are here to help
prospective candidates by matching skillset and experience with the best possible career path at UHS
and oursubsidiaries. During the recruitment process, no recruiter or employee willrequest financial or
personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via
email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail,
etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we
encourage you to reportsuch concernsto appropriate law enforcement. We encourage you to refer to
legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on
unsolicited calls from recruiters

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