Location
Hurlburt Field, FL | United States
Job description
Description
SAIC is seeking a Senior Incident Manager position on-site, supporting AFSOC at Hurlburt Field, Florida.
The Incident Manager is requires extensive experience with identifying emerging incidents and ensuring their prompt resolution. Their primary focus is coordinating responses between technical teams during a service disruption in order to address and solve service failures as quickly and effectively as possible. Incident managers directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions. Upon resolution, the incident manager works with their team to establish procedures to prevent future incidents.
The position will also support other associated activities, tasks, and projects in a very diverse and fast-paced test, operations-focused environment. General duties will include:
- Monitoring the effectiveness of the incident management process and making recommendations for improvement.
- Analyzing incident trends and recommending corrective actions, as necessary
- Engaging and coordinating technical resources across IT support teams
- Ensuring that the incident management process is followed.
- Performing notifications and escalations within prescribed service level agreements (SLAs)
- Ensuring incident reports include adequate notes for later review and analysis.
- Ensuring follow-up change tickets are submitted and scheduled as appropriate
- Providing input to problem management teams during root cause investigations
- Escalate incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance.
- Track and identify incident trends that could be potential problems or have been already identified as a problem.
Qualifications
- Bachelor's degree & 5+ years of experience OR 9 total years of experience in lieu of degree
- TS/SCI or SCI eligible
- Security + certification
- Must have valid US passport for travel outside of the United States
- Managing DOD IT requirements & solutions
- Developing and managing schedules/budgets
- Controlling change
- Developing, defining, and scoping requirements
- Managing tasks & priorities
- Excellent written and verbal communication skills
- Must be self- motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
- Must be flexible and willing to work in a rapidly changing environment
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job tags
Salary
