Table Games Shift Manager
Location
Toledo, OH | United States
Job description
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
- Manages day to day operations of Table Games on assigned shift
- Works closely with Table Games Management to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
- Directs the Table Games Supervisors to accomplish the goals of the individual gaming areas and Table Games department
- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.
- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
- Provides visible leadership in gaming operation areas
- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
- Presents oneself as a Credit to the Company and encourages others to do the same
- Performs all other related and compatible duties as assigned
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university - three years progressively more challenging experience in a gaming operations role, some table games experience preferred
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Ability to understand and analyze Budget & P&L Statements
- Good oral and written communication skills, must be fluent and literate in English
- Proven managerial and problem solving skills with the ability to exercise independent judgment within established policies
- Must possess excellent interpersonal and employee relations skills
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
- Must be able to listen and respond to visual and aural cues
- Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
Job tags
Salary