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Location

Foster, CA | United States

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Job description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

This position is in Foster City, CA.

How will you make an impact?

This role is passionate about service delivery excellence for Unity Lab Services! Specific activities relative to the job function include using our Inventory Manager (IM) system for order entry, order management, stockroom scanning, receipt of replenishment material, and stockroom maintenance. Engaging with the customer daily to provide updates on deliveries, potential shortages, expedited shipments and possible new stockroom requests. Producing and updating reports through IM and Excel, to illustrate shortages, back orders and expedite requests.

How will you get here?

Education

High school diploma or equivalent required.

Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

2 years of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Responsibilities:

Position responsibilities may include any of the below tasks or a combination of these tasks;

• Stockroom management, scanning, dispensing of product, and coordination of affiliated stockroom activities.
• Perform on-site program replenishments and disbursements.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, expediting, and other functions according to customer requirements.
• Provide customer service updates via verbal communication, email and the use of white boards in our stockrooms.
• Act as the initial point of contact for on items such as, new material requests, stock-outs or issues involving product quality.
• Frequent communication with customer, supervisor and site sales representative.
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing, job training methods, and leading team meetings.
• Report internal/external metrics to Site Supervisor/Manager
• Maintain safety awareness, by maintaining and or authoring work instructions, assisting with Job Hazard Assessments, and performing PPE assessments
• Provide technical expertise and training to other ULS staff
• Follow well-defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Independently makes decisions and applies available resources to meet customer requirements.
• Analyzes/maintains/reconciles various reports to ensure internal and external requirements are met.
• Demonstrates proficiency at collecting, communicating, and explaining job or site-specific performance metrics
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
• Listens to customer concerns, optimally diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works optimally with a diverse cross-functional team
• Embraces Practical Process Improvement (PPI) methodologies
• Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Attend required training sessions.
• Participate in projects and perform additional tasks as assigned.

Knowledge, Skills and Abilities:

• Must be detailed, a problem-solver, and provide quick resolution
• Must possess time management, organization, and decision-making skills
• High-level written, verbal, and presentation skills
• Possess excellent social skills to harmonize with customers and various levels of the customer’s organizations
• Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Must possess the operating skills to use hand-held scanners and learn to enter data in various systems
• Displays a high level of confidentiality for both customers and Thermo Fisher
• Must maintain Thermo Fisher Scientifics’ Four-I Values

Working Conditions

• Works primarily at customer location
• Extensive walking/standing may be required for 75-85% of the day
• Able to lift, push, and pull 30-50 lbs.
• Able to use material handling equipment, wear personal protective equipment where required, and work the hours needed to get the job done

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $22.00–$30.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit:

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