Kelly Services
Location
Jackson, MS | United States
Job description
This position will be In Office at a local branch Monday - Friday 8am-5pm
Your Opportunity for Impact:
The Operations Specialist is responsible for managing and completing work as required by the client and or Kelly.
The Operations Specialist is responsible for the following:
Completes high complexity task work which may include tasks related to billing, payment to employees, audit and contract compliance, and customer technology support.
Produces high quality and quantity output of results for assigned tasks.
Meets SLAs and other deadlines as required by contracts, and business leaders.
Consults on process design and improvements.
Responsibilities
Work Order Management:
Reviews and accepts work orders in VMS tools in pending status.
Ensures that data in VMS work order matches data in KSN and completes required tool fields and document upload as applicable.
Resolves data integrity issues as applicable.
Billing Reconciliation:
Reviews reconciliation reporting from FSS on a weekly/daily basis.
Research root cause of billing issues and resolves to avoid future issues and balance out billing.
Works weekly/daily toward resolution by making corrections in VMS and or Kelly tools.
Audit/Compliance
Completes all internal and external assigned audits.
Communicates results to appropriate parties.
Adjusts the systems as applicable to resolve issues.
Talent Support
Reviews new bonus requests and determines if bonus needs pre-approval process.
Completes payroll pre-approval process as applicable.
Partners with analytics to ensure that scope of data needed is accurate.
Books travel through travel company as required by the customer.
Sets up PTO allowance for each employee on PTO Tracker based on branch.
Receive PTO requests via email from TA in centralized mailbox or via pulling directly from the tool (Beeline/B2B)
Processes PTO requests to payroll on a weekly basis
Processes PTO payouts when applicable
Research PTO questions
Other related activity
Specialized Support:
Manages the buyer side of VMS tools for programs where Kelly is a master vendor (MVWT). Ensures that program requirements are being met by Kelly Staffing
Manages PO burn through reporting produced from customer’s ERP system or by utilizing direct access to the tool. Follows up with the customer when burn percent reaches a certain percent. Follows up with customer until funds are added to PO for billing.
Requirements:
1 to 2 years Operational or administrative experience required.
Customer service experience in addition to the operational and administrative is a plus.
Basic Word, Excel, and Power Point. Proficient Excel preferred as well as experience with Microsoft Outlook
Ability to multi-task and prioritize.
Ability to work in a fast-paced, time sensitive environment.
Attention to detail.
Ability to take initiative and work independently.
Ability to provide solutions for problems.
Excellent time management and organization skills
Strong communication skills, both written and verbal as well as interpersonal and decision making
Must live within a 45 min radius of a local branch in the following states Arizona, Nevada, Texas, Louisiana, Tennessee or Olive Branch, Mississippi
Pay Rate: $20.00/hr.
Our Commitment
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
Job tags
Salary
