Helpdesk and Administrator

Location

Norfolk, VA | United States

Job description

Helpdesk and Administration

• Working Location: Norfolk, VA, USA
• Security Clearance: NATO or National Secret
• Language: High proficiency level in English language

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

• 3+ years’ experience (within last 6 years) working as an administrator of online Learning Management System
• 3+ year’s (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system
• 3+ years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
• Experience in helpdesk tracking software and trouble ticket supporting software
• Experience in producing reports and metrics from a LMS or by interrogating the database
• Experience in cyber issues and protecting the system and network from unauthorized access
• Two years of vocational training in computer related science or related subjects in the educational domain

DUTIES/ROLE: 

• Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays
• Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
• Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification
• Support any helpdesk questions received by email or phone
• Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform
• Support various communities of interest within NATO in customization and maintenance of JADL pages
• Work closely with NCIA to ensure the services are available and operational on the NATO networks
• Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system

We are a globally-oriented company providing services to International, Governmental and Defence organizations in the Aerospace and Defence industry. We are headquartered in Brussels – Belgium, London – United Kingdom and Tampa, Florida – United States. Our satellite offices throughout the European continent, enable us to have a global reach with a local touch, supporting our clients’ projects with security-cleared experts in various setups. We aspire to be a global leader in providing expertise and support to our clients from the Aerospace and Defence industry. Our mission is to connect the security professionals with the project where they are most needed. In this industry, excellence is then minimum standard.

Job tags

Salary