Customer User Support Specialist - Junior
Location
Hampton, VA | United States
Job description
Customer User Support Specialist - Junior
S2Technologies, LLC is looking for an IT Service Desk Specialist who will h andle all incidents and service requests (Tier 1-3).
Responsibilities:
- Helps technicians resolve AF customer incidents and requests on a first-call basis as applicable.
- Develops, maintains, and updates the Service Desk SOPs.
- Maintains all service desk-related documents and templates in the Government-approved location.
- Coordinates, administers, and reports to the Government all service desk customer survey responses.
- Manage users' account accesses following CDC procedures and best practices, including passwords and account verification, creation, deletion, and archiving.
- Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk-related documents and templates in the Government-approved location.
- Coordinates, administers, and reports to the Government all service desk customer survey responses.
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field or master's degree with an equivalent combination of education, technical training, or work/military experience.
- Minimum of 3 years of proven work experience as an IT Service Desk Specialist specifically in the DoD Environment
Security Requirements
- Must possess TS/SCI clearance at the time of hire.
- DoD 8570.01m Certification required (IAT-II) Security+
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job tags
Salary
$55k - $80k
