Location
Roanoke, VA | United States
Job description
Overview
POSITION SUMMARY Under direct supervision of a pharmacist, the technician is responsible for entering new prescriptions for patients and processing orders. The technician will also be responsible for completing doctor calls to acquire prescription refills for medications.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Compile, sort and verify the accuracy of data prior to being entered into the system
- Possesses a strong pharmacy knowledge base including translation of sig codes, product selection, basic knowledge of brand and generic drugs by name
- Store completed documents in appropriate locations
- Must be familiar with filling prescription orders, processing queues, completing department To-Do's and processing prescription refills
- Outbound contact to doctors office to request new prescriptions for pharmacy patients
- Maintains a complete understanding of prescription processing including: data entry, creation of shipment schedules, verification of insurance and patient eligibility, prescriber calls for prescription refills, intake of refill Rxs from prescriber, generation and collation of processed queues
- Answers inbound patient-related calls, as needed
- Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
- Courteously assists all customers, internal and external
- Achieves stated goals and objectives as outlined by managements
- Regular and consistent attendance
- Completes any additional duties/functions that managements sees applicable
- Maintains regular and consistent attendance
Responsibilities - Assists other office personnel in the performance of their duties as assigned and as workload permits
- Participates in educational programs and in-house meetings on product information and new procedures
- Maintains and promotes patient confidentiality
- Maintains open lines of communication with Administration, department management and other departmental personnel
- Follows all Medicare, Medicaid and Private Insurance regulations and requirements
- Actively participates in Continuous Quality Improvement
- Demonstrates thoroughness with all work related activities. Strives to continually improve quality and productivity results displayed by Department Personnel on an ongoing basis
- Assumes other duties and responsibilities as assigned by manager
- Abides by all policies, procedures and protocols set forth in the departmental, CCS Medical Personnel and Administrative Policy Manuals
- Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
Qualifications - High school diploma or GED with a minimum 1-2 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
- Must successfully complete a board-approved Pharmacy Technician certification program with licensure requirements completed prior to January 1, 2011.
- Ability to speak effectively with patients and doctors offices during calls
- Ability to add, subtract, multiply and divide all units of measure, using wholenumbers, common fractions and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CCS is EEOC/AA employer. M/F/D/V
Job tags
Salary
