Location
Charlotte, NC | United States
Job description
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
As Trade Restaurant and MODBAR Barista, you will create the Omni Charlotte Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.
You will be responsible for modeling and acting in accordance with Omni Charlotte Core Values, and the Omni Trilogy Culture.
- Prepare, and serve food and beverage offerings within a restaurant / counter service setting setting.
- Must be able to communicate effectively with guests and associates.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must remain professional in all situations.
- Must work well in stressful, high-pressure situations.
- Understand and acknowledge proper uniform and grooming standards.
- Ensure that the lobby public areas are maintained and cleaned by liaison with the housekeeping department.
- Assist with monthly inventory.
- Maintain a clean workspace throughout the entire shift.
- Follow proper procedure for accepting credit cards and checks.
- Maintain a cash bank.
- Verifying guest room numbers for room charges.
- Interact with other departments to ensure guest needs are satisfied.
- Adhere to proper food handling procedures.
- Proper knowledge of equipment uses and safety procedures.
- Adhere to all policies regarding employee purchases and OMNI Charlotte employee purchases.
- Follow proper procedures for accepting credit cards and cash handling.
- Ensure each beverage is consistently prepared and served by OMNI Charlotte standards.
- Proactively work to seek out ways in which to improve the Trade Restaurant experience for our guests.
- Weekend Availability Required.
- Minimum 1-year customer service experience; in food/beverage and/or retail environment.
- Previous coffee house and/or hotel experience preferred.
- Previous cash handling and face-to-face customer service experience required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
- Ability to input information accurately and efficiently into MICROS.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Baristas must complete Trade Restaurant Barista Certification.
- Must become familiar with MODBAR Espresso Bar and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk, or sit for an extended period or for an entire work shift.
- Requires repetitive motion, with consistent use of hands and arms.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
[email protected] .
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