HYBRID Customer Service Representative
Location
Rio Rancho, NM | United States
Job description
RIGHTSTONE IS HIRING! We are looking for Customer Service Representative, HYBRID setup in Rio Rancho NM 87144 . Who will Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on independent judgment. Allocates own time efficiently. Receives general instructions on all work. APPLY NOW!
Responsibilities:
- Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced outside or other inside Sales Rep.
- Shares sales activities with experienced Sales Reps as necessary.
- Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.
- Pipeline and forecast responsibility in accordance with sales center business process.
- Execute opportunity and lead management.
- Establishes a professional working relationship with the client.
- Aligns the account strategy and sales motions to maximize client value.
- Build and maintain solid customer relations that protect or expand the company’s Installed base.
- Actively collaborate with field sales and others to ensure seamless account coverage.
- Seeks out appropriate resources in presales, product/service specialists to support complex deals.
- As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue.
- Nurtures and closes new opportunities that result in substantial incremental orders, revenue and margins internally, representing the entire company’s portfolio of products and services.
- Attains quarterly targets and annual quota.
Education and Experience Required:
- Two year university/Associate degree preferred or equivalent experience.
- Typically 3+ years of experience in related field, preferable in IT.
- Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles).
Knowledge and Skills:
- Solid telesales skills.
- Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.
- Must be a team player and juggle multiple tasks and competing priorities.
- Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.
- Exercises independent judgment within generally defined policies and practices to identify and select a solution.
- Exhibits knowledge of the company’s portfolio of products or capacity to learn and utilize product resources to meet job requirements.
- With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility.
- Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.
- Knows and understands the company’s sales tools and processes
- Strong presentation and communication skills
Important Additional Details:
- Candidates are required to work on site 2 days per week as a hybrid employee.
- Candidates may be located in either Rio Rancho, NM or Boise, ID
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
J oin OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.
Job tags
Salary
$16 per hour
