Customer Operations Intern

Location

Dover, DE | United States

Job description

at HealthEdge Software Inc in Dover, Delaware, United States

Overview

Internship Dates: Tuesday, May 28 – Friday, August 16

Overview:

HealthEdgeis on a missionto drive a digital transformation in healthcare through transaction automation and the enablement of real-time business and clinical engagement among healthcare payers, providers and patientsand we are excited to offer our summer internship program for the 6thyear!

HealthEdgeoffers a paid12-week virtualinternship programthatallows students towork on meaningful projects, learn about working in a SaaS company, and have fun along the way! While you are aligned to a specific team throughout the internship, you will get exposure to most of our departments and strategic initiatives via ourHealthEdge101 weekly series. In addition, we providespecial eventssuch as our Executive Roundtable and a Fireside Chat with our CEO . Butthat’snot all! You will alsohave the opportunity toparticipatein workshops focused on resume writing,presentations,interview preparation, and more.

We are currentlyhiring a Customer Ops Intern tosupport our Payer product.HealthRulesPayer has been ranked number one in its class among core administration platform solutions. Besides delivering 90%-97%first-passauto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefit plans and provider contracts. And itprovidesbusiness insights that improve outcomes, lower costs, and increases transparency.?

See below to learn more about the opportunity and see ifit’sa good fit for you!

As a Customer Ops Intern, you’ll have the ability to:

+ Build and Deploy Customer Operations Helix Page(ourinternal intranet)

+ Support building new data analytics capabilities working with Business Intelligence Teams

+ Automateprojectmanagement processes and developdashboardsin Smartsheet

+ Create and support new andimproved reporting for SIUs (Upgrade Scheduling, Project data Metrics etc.)

+ Support Project Coordination for internal initiatives

We ask that you are :

+ Currently pursuing adegree inData & Analytics, Business Analytics,Math, Statistics,or relatedmajor

+ Experiencedwith analytical and data visualization tools (PowerBIand Tableau)

+ Extremely knowledgeable on Excel (advanced to expert)

+ Experienced with coding

+ Resourceful

+ Independent

+ Collaborative

+ Innovative

+ Motivated

Extras! But not required (if applicable) :

+ Experience with SQL

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. ?

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US?

Type of Employment: Full-time, permanent?

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:??

+ The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.?

+ Work across multiple time zones in a hybrid or remote work environment.?

+ Long periods of time sitting and/or standing in front of a computer using video technology.?

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.? Candidates may be required to go through a pre-employment criminal background check. ?

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. ???

\#LI-Remote ?

Job Locations US-Remote

ID 2024-4054

Category Customer Service/Support

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Salary