Customer Service Coordinator

Location

Chesterfield, MO | United States

Job description

McBride Homes, Missouri's largest homebuilder, located in Chesterfield, MO seeks a Customer Service Coordinator to join our team, delivering world-class service to homeowners, and acting as a conduit between various internal and external teams to achieve this goal.

Duties include communicating and coordinating with homeowners, vendors, and field personnel to ensure warranty issues are properly handled in a timely manner.

This position requires high energy, exceptional customer service skills, significant attention to detail with focus on process and quality assurance, and the ability to multi-task in a fast-paced environment.

At McBride Homes we work hard but also have great company rewards and perks. McBride offers a state-of-the-art office building with an on-site fitness center, competitive compensation including an annual bonus program, outstanding benefits package, 401(k) plan with matching contribution, paid vacation, and many company outings! This is an in-office only position.

Salary Range: $45,000 to $55,000 annual

Responsibilities include:

• Administer builder's warranty
• Enter and maintain current homeowner information and issue, track, and complete work orders in a large database system
• Coordinate scheduling or walk throughs between homeowners and building superintendent
• Issue work orders and coordinate service appointments between homeowner and vendors
• Track open work orders to ensure vendors complete them as scheduled and to the homeowner's satisfaction
• Manage list of weekly delinquent work orders to ensure they are completed as soon as possible
• Prepare and track necessary documents to completion and submit them for review and approval of field personnel
• Maintain contract filing system
• Compile data and prepare reports

Requirements include:

• High School Diploma or equivalent. Preference given to candidates with associate or bachelor's degree
• Minimum of 2 years Customer Service experience, FreshDesk experience a plus
• Excellent verbal and written communication skills
• Demonstrated ability to provide exceptional customer service and maintain professional composure in a wide variety of situations
• Demonstrated proficiency using Microsoft Office Suite - Outlook, Word, Excel
• Exceptional organizational skills, attention to detail and commitment to professionalism
• Demonstrated ability to meet deadlines and manage multiple tasks in a fast-paced work environment
• Ability to work independently and take initiative
• Ability to handle confidential and sensitive information in a professional manner
• The candidate must enjoy working closely with others in a collaborative, office environment.

McBride is an equal opportunity employer

Job tags

Salary

$45k - $55k