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Location

Culver City, CA | United States

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Job description

DESCRIPTION

Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe? As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you!

Joining the Prime Video Global Operations team as a Project Manager for Localization Quality Control (QC), you will play a crucial role in enhancing our product’s global reach and appeal, working on behalf of customers around the globe. Reporting to the QC Programs & Strategy Program Lead, your responsibilities will include driving project-specific objectives, managing quality control initiatives, and ensuring the successful delivery of projects that align with Prime Video's global business priorities in the US. Your role will be pivotal in converting program goals into practical project plans, directly enhancing the customer experience and contributing to our commitment to operational excellence.

Key job responsibilities
- Project Leadership: Manage the delivery of straightforward product marketing strategies and their measurement, facilitating progress, identifying blockers, and increasing the visibility of issues, to ensure milestones and deliverables meet our high standards and stakeholder expectations.
- Data Management & Reporting: Oversee the collection, analysis, and reporting of key performance indicators (KPIs) to ensure data integrity and relevance. Leverage analytics to extract insights that bolster project goals. Craft and deliver comprehensive reports on customer experience quality, resource distribution, and vendor efficacy, ensuring clear communication with all stakeholders.
- Vendor Management: Oversee vendor training, monitor performance against metrics and SLAs, and conduct regular performance reviews.
- Operational Excellence: Recommend and promote best practices and improvements to quality control processes, customer journeys, and team tools to elevate product marketing execution. This includes the creation and maintenance of SOPs and Style Guides.
- Stakeholder Management: Collaborate with internal and external stakeholders to define project requirements, provide updates, and gather feedback, ensuring alignment and satisfaction.
- Risk Management: Identify and mitigate potential project risks to ensure seamless execution and delivery.

About the team
Prime Video Global Operations Programs & Strategy is facilitating and driving operational excellence across Prime Video Streaming to ensure all teams are able to provide the best-possible locally relevant customer experience. We are here to ensure Prime Video is able to deliver on the promise of a globally consistent customer experience through centralized program management across globally connected priorities.

We are open to hiring candidates to work out of one of the following locations:

Culver City, CA, USA

BASIC QUALIFICATIONS

- Experience using data and metrics to measure impact and determine improvements
- 2+ years of non-internship project management experience

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Job tags

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Salary