Location
Geneva, IL | United States
Job description
Hobart William Smith Colleges
Location
Geneva, NY
Open Date
Mar 07, 2024
Description
The Desktop Administrator II shares responsibility and accountability for the effective lifecycle management of the Colleges’ personal and mobile computing devices, including processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal, and disposal. The Desktop Administrator coordinates the activities of 2-3 part-time student employees who support the lifecycle management activities.
Essential Responsibilities:
- Actively leads the lifecycle management of the Colleges’ endpoints, including hardware and software, including device family determination, testing of OS image, inventory, and deployment of baseline system configuration for Windows, Apple Mac OS, and Apple iOS devices.
- Responsible for developing and deploying the desktop and mobile infrastructure as well as printing and other peripheral equipment to advance a campus computing standard while supporting the unique needs of the individual and/or department.
- Collaborates on the maintenance and renewal of systems and software configuration management tools.
- Effectively integrates third-party hardware (e.g., printers, scanners, copiers) and software into the Colleges’ personal and mobile computing environment.
- Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved following established standards.
- Evaluates and recommends devices and software to satisfy specified requirements and establishes and documents best practices for the technical support of personal computing and mobile devices.
- Supports the ongoing service of maintenance and replacement of all public, faculty and staff computers and peripherals. Responsible for researching emerging technology and trends, working with the vendors, and setting standards for the HWS community that strives to provide the best technology for the best price.
- Manages testing of new technologies and/or services with the current infastructure to ensure a seamless transition.
- Print Management – This program includes managing the enterprise system that supports faculty, staff, and student printing (PaperCut).
- Non-Standard Technical Support – Serves as a technical expert on non-standard software and hardware, which will require skills development, used to support the specialized needs of the campus, such as Linux/Unix, RStudio, etc.
- Serves as higher-tiered technical support to peers and students on team.
- Maintains records using the IT Service Management system by logging all service requests and following them through to completion.
- Assist with analyzing trends, evaluates the effectiveness of policies and procedures for problem resolution and provides operational recommendations.
- Applies principles and practices that promote the confidentiality, integrity, and availability of the Colleges’ information and information and technology services.
- Collaborates with other IT staff and the Colleges’ community members on assigned projects.
- Maintains a constituent-centric approach at all times. Demonstrates professionalism in contact with others.
- Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.
- Must complete all required federal, state, institution, and department training.
- Maintains an awareness of emerging, technologies, trends and advances in the profession
- Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.
- Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances.
- Demonstrate knowledge of the Colleges’ educational philosophy and mission.
- Performs other related duties as required.
Other Information:
This is a full-time, 12-month, benefits-eligible, non-exempt position. This position description is not all-inclusive, as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5:00 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours time period. Some on-call hours may be required. Occasional weekend and evening hours may be necessary. Annual pay $45,000- $65,000.
Qualifications
- Bachelor’s degree or equivalent academic preparation from a regionally accredited college or the equivalent combination of experience, education, and training
- 1-3 years of relevant experience supporting desktop and mobile computing systems.
- Experience with Microsoft Windows Active Directory, Group Policy, Windows registry, Windows File and Print Services.
- Working experience Apple operating systems
- Experience with Microsoft Office, Adobe Creative Cloud, and similar productivity tools.
- Familiar with ITIL (or related) service management practices, including incident, problem, configuration, and change management
- A , ITIL, or similar certifications are preferred.
- Ability to provide guidance and counsel to clients
- Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines.
- Willingness to learn the academic and administrative functions of a higher ed institution.
- The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required.
Application Instructions
Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service, Interfolio (utilizing the Apply link on the right). Background check required.
If you have a question or need help on uploading your application materials, please contact Interfolio's support team at [email protected] or call 1-877-997-8807 between the hours of 9:00 a.m. through 6 p.m., EST, Monday through Friday.
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