Customer Service/Relocation Coordinator
Location
Manassas, VA | United States
Job description
OUTLINE for Relocation Coordinator:
Coordinates and administers relocation services. Schedules and monitors moves maintaining direct contact with customers from the initiation of the order from the sales team to its successful completion at the time of delivery. Responsible for assuring each customer is highly satisfied with their moving experience.
QUALIFICATIONS for Relocation Coordinator:
- High School diploma or equivalent is required.
- Bilingual (English and Spanish) is required.
- Exemplary customer service and communication skills (verbal and written) alongside an enthusiastic attitude are a necessity.
- Proven problem/solution identification and analytical decision-making skills will be helpful.
- Ability to multi-task and work in a fast-paced, autonomous environment with consistently high-quality results is necessary.
- Must successfully pass a criminal background investigation and pre-employment drug test.
DUTIES AND RESPONSIBILITIES for Commercial Relocation Coordinator:
- Maintain communication throughout the move process between the sales department, the customer, dispatch, warehouse, accounting, and crews.
- Responsible for coordination and monitoring of the entire move.
- Answers incoming sales calls and schedule sales appointments.
- Prepare paperwork to facilitate packing, loading, and delivery services for all jobs in compliance with company standards.
- Update all necessary information in Able’s computer & tracking systems
- Responsible for reviewing final rates for each shipment and confirming approvals for any services not included in the service description.
- Be accountable; take responsibility for any problem and resolving it to the customer’s satisfaction.
- Maintain filing systems and accurate records for each shipment.
- Contribute as part of a team to special projects and assists other departments with administrative tasks as needed.
Job tags
Salary
