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Location

Longview, TX | United States

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Job description

We are looking for a dynamic, people-focused, and results-oriented leader to play a pivotal role in our retail operations. As the District Manager of Retail Store Operations, you will be the driving force behind profitable sales growth, team leadership and development, and the delivery of excellence in customer service. Your leadership will be instrumental in fostering a positive store environment and achieving financial goals, all while upholding our brand standards and Core Values.

If you are ready to make a significant impact on the retail landscape and lead a successful team, we want to hear from you! Apply now and be part of the Wilcox and Flegel team, where your passion and leadership can thrive.

We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus Company paid Life Insurance, Short Term & Long Term Disability, and AD&D 401(k) with a generous company match Paid Vacation Time, 80 hours per year Paid Personal Leave, 48 hours per year 7 Paid Holidays Working Holiday Pay Volunteer Employee Program Employee Fuel Discount Account Profit Sharing Program Wellness Program Incentives Recognition & Rewards Program Team Member Referral Bonus

Additional PTO - Bereavement and Jury Duty

Company Mission

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision

We make distribution effortless.

Our Core Values

• P ositively Impacting Others Create positive energy using empathy and kindness
• A dapt to Change Embrace, encourage and excel in a changing environment
• T eam Environment Create synergy with common purpose and commitment
• H onest Communication Communicate to build trust and mutual respect
• S afe and Strong Work Ethic Consistently producing high quality work in a safe manner

Overall Essential Performance and Behavioral Expectations:

In the performance of each persons respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:

• Consistently act in accordance with and model our Core Values.
• Performs all duties in a safe manner at all times.
• Perform consistent quality work within deadlines with or without direct supervision.
• Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.
• Work effectively individually and as a team contributor on all assignments.
• Work under pressure and be able to effectively manage stress as needed.
• Be accountable for behavior and achieving or exceeding results.
• Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.
• Meet required attendance and punctuality standards established for the position.
• Bring your best each day in the performance of responsibilities and duties.
• Cooperatively and effectively perform other duties as may be assigned.

Position Summary:

The District Manager of Retail Store Operations ensures the highest level of customer service throughout each assigned store. Acts as a role model and a leader to all C-store managers and store Team Members and maximizes the workforce to achieve maximum results in profitable sales and excellence in customer service. The District Manager of Retail Store Operations is responsible for the successful profitable sales growth inside and outside of the store and excellence in the delivery of Wilcox and Flegel customer service, store team development, and achieving financial goals as well as brand standards through continuous attention to the store environment and development of the store managers. The District Manager of Retail Store Operations ensures that Team Member relations, talent acquisition, performance management, training, talent reviews, and other talent management needs are met. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

• Develops store level management teams through effective workforce planning and encompass an overall passion for developing people.
• Delivers the customer experience by achieving Wilcox and Flegel brand standards, team member engagement, as well as safe and secure store conditions.
• Provides focus and clarity of expectations for successful prioritization of work by Store Managers.
• Partners with Director of Retail Operations, Store Managers and Human Resources Team on workforce planning, effective scheduling and maintaining staffing levels.
• Maintains awareness of talent and recruiting needs to help achieve a qualified candidate pipeline.
• Supports a sales driven culture through guidance to Store Managers and teams on proper merchandising, pricing, and highly effective ordering and inventory control management.
• Works with assigned Store Managers to develop short- and long-term goals in alignment with our Vision/Traction Organizer, and C-Store and Cardlock goals for areas of responsibility.
• Maintains a frequent and regular presence in stores across all days and shifts to lead, coach, inspire, and set expectations.
• Educates store level management and provides training of all tools and reports available to them.
• With store managers, meets or exceeds metrics, goals, standards, and targets.
• Understands and monitors local market, competition, industry trends, and online reviews.
• Facilitates resolution of escalated issues from customers, team members, vendors, and colleagues in a timely manner.
• Builds relationships across departments with corporate partners, investors, vendors, and the local professional community.
• Acts as an ambassador of change management by educating store managers and team members about the benefits of change, gaining alignment, and sharing feedback upstream.
• Ensures compliance with corporate policy and procedure as well as local, state, and federal regulations.
• Manages and resolves crisis situations with agility, speed, and effectiveness.
• Oversees Store Managers process and decision in hiring, coaching, promoting, disciplining, and termination decisions.
• Ensures successful training and proficiency of store teams.
• Oversees the success implementation and execution of the operations and people plan for assigned stores and for any new stores from pre-opening through stabilization and profitability.
• Leads Store Managers to Achieve or exceed store budgets and profitability through both profitable sales growth, fuel gallons growth, and optimization of cost accounts (e.g., labor, cost of goods, margin growth, etc.)
• Collaborates with store managers on issues of store cleanliness, maintenance needs, etc.
• Ensures Store Managers and teams are compliant with company policies/procedures.
• Manages all loss prevention activities, in conjunction with Store Managers, to mitigate and minimize loss and risk management.
• Ensures performance standards are maintained to ensure efficiency and quality.
• Provides training and staff development of Store Managers with company objectives in mind.

Critical Core Competencies and Skills:

• Excellent interpersonal, written, and verbal communication skills.
• Must have a good working knowledge of current occupational safety regulations to ensure compliance as well as address potential issues that may arise.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
• Effective coach, mentor, advisor to develop high performing managers and team.
• Maintains knowledge of emerging technologies and trends in retail store operations management.
• Ability to make the right difficult and fast decisions is crucial.
• Superior knowledge of industry regulations and operational guidelines.
• Proven knowledge of performance evaluation metrics in a business setting.
• Demonstrated success innovating solutions to increase productivity, profitability and engagement.
• Able to assess competing demands and determine appropriate direction.
• Must be highly organized with strong ability to multi-task.
• Able to work with little to no direct supervision.
• Required travel to regional sites.

Minimum Education and Experience:

• Bachelors degree in Management or related field and,
• 3-5 years experience in multi-unit C-Store management,
• Or equivalent combination of education and experience

Preferred Education and Experience:

• 3+ years demonstrated successful experience in building and managing winning teams.
• Experience managing store or district level operations for best-in-class convenience or food retailers

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• Highly skilled in Microsoft Office Suite applications.
• Strong knowledge of Back of Office systems.

Position Location/Working Conditions/Equipment

• Office Environment
• Customer Locations
• On-Call
• C-Stores

Physical Requirements

• Typically sitting at desk
• Typically standing or walking
• Typically bending, crouching, stooping
• Repetitive wrist, hand or finger movement
• Occasional lifting (40 lbs.)

Equipment

• Office equipment
• Cash Register
• Vehicle

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Job tags

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Salary