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Location

Kissimmee, FL | United States

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Job description

Pay rate: $20 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

 

About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

As a Tour Guide Driver, you will:

• Demonstrate enthusiasm, energy, drive, job devotion, and personal ambition.
• Have a theatrical performance background or be willing to perform dialogue and memorize scripts & facts.
• Safely transport guests in passenger bus (special license required)
• Be willing to work any day of the week, including holidays.
• Plan, prepare, participate, arrange & conduct adult and children’s excursions while maintaining brand standards.
• Prepare, participate, arrange, and conduct special events.
• Work with the Excursion Manager on day-to-day excursion-related tasks.
• Assist with Presenting to the Manager or Director ideas and budgets for excursions & special event activities.
• Assist the Excursion Manager with maintaining contact with vendors, local entertainment establishments, and suppliers of activities-related businesses.
• Fill out daily log, including tallies of owner/guest participation.
• Handle money transactions and accounting procedures.
• Sign owners and guests up for excursions and activities.
• Use of computer as needed.
• Enforce safety rules and procedures with resort owners and guests.
• Perform other tasks related to the Recreation and Adventure Dept., including clerical/administrative duties, budgeting, and working with leadership on industry trends for excursions and special events.
• Promote our brand and services to owners and guests through engaging conversations and informative materials.
• Distribute marketing materials and collect feedback from guests.
• Keep all work and guest areas neat and clean.
• Maintain inventory of excursion or event items as needed.
• Assess progress, implementation, and program effectiveness.
• Meet Excursion Booking Goals that pricing is built on for each excursion.
• Be able to work in the Florida climate, including rain, wind, extreme heat, and cold for extended periods of time.
• Other duties as assigned by Management.

Qualifications

To perform this job successfully, you must have excellent communication skills and be able to read, write, and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic 

 

JOB REQUIREMENTS

Experience:

• Experienced operator with a CDL class A or B with passenger endorsement
• Must be able to lift up to 35lbs.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

 

QUALIFICATIONS

:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence in English. Ability to speak effectively before groups of customers or employees of the organization in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

CDL driver's license with passenger endorsement

OTHER REQUIREMENTS

Must have one year experience in driving the class of vehicle operated and must meet all state and local licensing requirements. Must maintain satisfactory driving records and must take a mandatory defensive driving safety class. (Refer to Policy #436, Small Vehicle Fleet Policy).

PHYSICAL DEMANDS:  The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. The Team Member must pass the annual DOT physical. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those a Team Member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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