Location
Montpelier, VT | United States
Job description
Kforce has a client that is seeking a fully remote PBX Technician to join their team.
PBX Technician Key Responsibilities:
- Technical support and troubleshooting
- System and component installation
- Customer telephone adds, deletes, moves and changes
- Customer feature adds, deletes and changes
- Customer voicemail adds, deletes and changes
- Customer ACD adds, deletes and changes
- Design and implementation of contact center call flows
- Customer GNAV adds, deletes and changes
- Review MA4000 alarms daily and take appropriate action
- Equipment testing and troubleshooting
- System operational knowledge and user training
- Support call resolution
- Document customer telephony network infrastructure in Wirepath
- Managing user requests and incident management workflow in ServiceNow
- Provide periodic system backups and preventive maintenance
- Take ownership of project life cycle
- Create appropriate documentation, including project timelines, schedules, diagrams, etc.
- Participate in and oversee installation and implementation
- PBX and LENS audits
- NEC backup phone system RED phones
- NEC elevator phones
- Yellow emergency phones
- Follow up after installation to ensure smooth transition
Job tags
Salary
$30 - $40 per hour
