---

---

Location

Davis, CA | United States

---

Job description

Position: Technical Solutions Engineer (Tier 3 support)

Minimum Required Qualifications:

Not a software development position but a software troubleshooting

TECHNICAL

• Bachelor of Computer Science Degree is a must***
• Experience in programming (SQL, Powershell, ***)
• ***Strong skills with programming***
• Intermediate proficiency in the following technologies: MS Windows (application logs and security logs) , MS Office, MS Planner/Project
• Proficient in Internet related applications such as E-Mail and FTP clients and Web Browsers
• Proficient in Networking Knowledge (understanding how one server talks to another server)
• Proficient in Authentication Principles (understanding how SAML, Azure AD, Windows AD)
• 3+ years experience interacting with customers in a software support environment for an application(s) other than a MS product(s)

Other

• Strong customer service, problem solving, technology skills with strong writing skills
• Able to multi-task while listening to or chatting with the customer, documenting in the Case Management system, and/ or researching the solution to the caller s issue

General knowledge of software/data warehouse industry principles

Ability to learn quickly to work with in-house tools

• Proficient in Interface troubleshooting (HL7v2, HL7v3, XML, FHIR) (Electronic Data interchange)
• Proficient in interface configuration and mappings
• Data Migration- (need programming knowledge and C-sharp (what does Nick use)
• Excellent written and verbal communication: ability to clearly and effectively communicate
• Ability to develop good relationships with customers

Report this job

• Dice Id: 91159249
• Position Id: 8193492

---

Job tags

---

---

Salary