Location
Elkhart, IN | United States
Job description
Bobcat of Michiana is currently seeking a Customer Service Manager at our Elkhart, IN facility. This role will be responsible for the day-to-day functions of the Service & Rental departments.
This is a Monday through Friday schedule with no evenings or weekends.
Bobcat of Michiana/Hull Lift Truck, Inc. offers an attractive compensation program as well as a comprehensive benefits package including medical, dental, vision, life, 401(k), paid holidays, paid time off, and continuous improvement opportunities.
Primary Responsibilities:
- Oversee the service department including the shop, road service operations, rental department, and transportation.
- Coordinate activities within the departments and ensure that the service and rental teams perform the necessary functions to achieve and maintain the company's customer satisfaction objectives.
- Provide quality leadership, grow service and rental department's revenues, and maintain profitability.
- Proactively contact customers, who have sent equipment to our facility for repair, with status updates on a regular basis until the equipment is repaired and returned to the customer. No customer should have to call to find out the status of their repair or estimate.
- Ensure timely delivery of service and rental estimates to customers and explanation of proposed services.
- Maintain a safe and clean work environment with a strong working knowledge of the company's and customer's safety rules and regulations.
- Maintain discipline and efficiency in scheduling technicians and managing their productivity.
- Review and assure accuracy and timeliness of invoicing.
- Full range of personnel responsibilities including; hiring, promoting, discipline, and conflict resolution.
Qualifications:
- Minimum five years of experience in a similar service industry, preferably on the operations, technical or mechanical side.
- Demonstrate proficiency in Microsoft Office software suite and Microsoft business systems.
- Ability to learn and become proficient with the company's business computer operating system.
- Strong customer service skills with the ability to contact customers personally and present themself in a professional manor as a proactive manager.
- Effectively plan, prioritize, understand, and perform time management skills.
- Familiarity with an annual budget process.
- Ability to identify, track and strategize key performance indicators in the marketplace.
- Working knowledge of LEAN business principles and practices.
- Clean driving record as travel to customer locations is required as needed.
- Must be an effective communicator – verbal, written and listening skills.
- Team player with all departments, branches, and employees.
- Gives clear and unambiguous directions.
- Follows directions given.
- Quick learner – adapts to new situations quickly.
- Well organized and efficient in managing time and workload.
- Possess confidence, experience, and skills to support organizational activities.
- Present themselves in a professional manner.
Since 1962, Bobcat of Michiana/Hull Lift Truck has provided the highest quality equipment and support services available in the industry.
Today, Bobcat of Michiana continues to work as hard as ever to maintain its reputation as an industry leader by focusing on the simple philosophy Ed Hull founded the business on, offer the highest quality equipment at a fair price with sincere commitment to customer satisfaction.
Job tags
Salary
