Functional Architect, Service
Location
Fremont, CA | United States
Job description
The Impact You'll Make
The Service Functional Architect is a self-motivated individual who challenges the status quo and drives innovation. This is a role best suited for high-performers, problem solvers, and innovators with leadership qualities. This individual will play a critical role in supporting Lam’s Aftermarket Service processes with their programs, projects and support related activities. The Service Functional Architect will work closely with Lam’s Customer Service Business Group (CSBG) executives, Business Process owners and GIS teams to drive projects and programs forward. The ideal candidate’s background will demonstrate an ability to partner with both Operations & Technology teams in architecting and implementing scalable processes and technologies to address business needs and enable tangible business outcomes.
The candidate must have deep experience in implementing the Aftermarket Service solutions for Customer Interaction Center; Contract & Entitlement Management; Service Order Management, Field Service Delivery & Execution; Install Base Management; Software subscriptions & billing (services/advanced services).
What You'll Do
- Responsible for designing and implementing the service functional architecture. The role involves collaborating with stakeholders, understanding business requirements, and translating them into effective solutions on CRM (case management, field service offerings) & ERP platform.
- Responsible for identifying opportunities to streamline and optimize the service business processes. This includes recommending best practices, proposing process improvements, and leveraging automation capabilities within the system.
- Responsible for working closely with business stakeholders to gather requirements, understand their needs, and translate them into functional designs. Ensure that the designed solutions align with the organization's service strategies and objectives.
- Responsible for analyzing multiple solution options and assessing technology platforms, modeling through proof-of-concepts, and implementing new processes and tools to maximize business benefits and achieve capability roadmap objectives.
- Responsible for the implementation of the CRM & ERP systems, collaborating with technical teams and functional consultants. This involves configuring the system, integrating with other modules, and performing testing to ensure a smooth deployment.
- Applies new dimension tools and concepts such as robotic process automation, process mining, data mining, etc. and add value to the business process & solutions.
- Ability to scale up or down their role as per need, act as Functional architect or Business Systems Analyst.
Who We're Looking For
Minimum Qualifications
- Bachelor’s Degree or equivalent work experience in a related field required.
- Strong and deep integration experience of Aftermarket service line of business and the integrations with Sales, Service Parts Management, field service management, Logistics Execution, Quality and Finance.
- 12+ years’ experience required focus emphasis on implementing SAP ECC customer service in a manufacturing environment.
- 3+ years’ hands-on experience in SAP S/4 with at least one full implementation– Customer Management & Service.
- Hands-on experience working on a CRM system such as SFDC, SAP C/4, MS Dynamics or equivalent.
- Experience with plant maintenance, time entry management and Contract Management.
- Understanding of Solution Sales Offering to combine hardware, software, and services with subscription billing.
- Ability to draw out detail process flows, solution design & architecture, fit-gap analysis, integration design, solutions assessment matrix, etc.
- Detail-oriented team player with strong organizational skills, problem solving and leadership skills.
- Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.
- Experience evaluating multiple technology platforms.
Preferred Qualifications
- Experience in designing service processes for Semiconductor Equipment Manufacturers, Medical Equipment Manufacturers, or other equipment manufacturers.
- Experience in a large transformation program.
- Experience working with Microsoft dynamics solution.
- Knowledge of CRM system deals management, CPQ and solution sales offerings.
- Technical knowledge of ABAP, BTP, SAP PI/PO
- Experience with SAP BI or Power BI or other analytics platforms
- Knowledge of Customer Interaction Center (Case Management) or equivalent.
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Salary and Benefits
CA San Francisco Bay Area Salary Range for this position: $109,000.00 - $239,000.00
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits. Click here to learn more about the benefits Lam offers for this position .
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