Walt Disney
Location
Lake Buena Vista, FL | United States
Job description
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
This role is part of the End-user and Technical Operations organization. Our mission is to deliver world-class operational support of all systems, services, devices, and tools used by Disney employees and end users – including the Help Desk and day-to-day operations for end-user support, data centers, databases, application operations, incident and problem management, and the network operations center. The Analyst will create operational analytics across Disney’s technology ecosystem, maximizing technology availability.
Responsibilities
Work closely with operations, engineering, and development resources to set up monitoring and dashboards for critical technology services
Create visualizations and analytics to help detect and report on service anomalies and availability trends
Build operational intelligence dashboards, self-service tools, and reports that analyze and present data associated with Disney Technical Operations and overall IT Service Delivery for Enterprise Technology
Engage with Operations teams to capture requirements, influence decision making, and create service health tools and reporting
Provide coverage on ad-hoc analysis from diverse partners and champion automation needs over time
Protect business and operational service-level agreements with dashboards for monitoring technology service health, troubleshoot alerts, and perform root cause analysis
Reduce mean time to repair (MTTR) with real-time event correlation, automated incident prioritization, and integrations with IT service management (ITSM) and orchestration tools
Use advanced analytics like anomaly detection, adaptive thresholding, and predictive health scores to monitor key performance indicator data and prevent issues.
Qualifications
At least 1 year of experience using data visualization tools like Power BI/Fabric
At least 1 year of experience in a business analytics, data science program, business intelligence, or related role
Basic skills in data science toolsets & scripting such as Python
Preferred Qualifications
Experience with the application of advanced analytics techniques (data mining, data visualization, statistical analysis, machine learning) on large-scale, high-dimensional data to help drive operational excellence and technology health.
Education
Bachelor’s degree required. Information Technology or other STEM majors preferred.
Job tags
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