RICEFW Technologies Inc
Location
Trenton, NJ | United States
Job description
Note: Local to NJ is required Who Can Travel Office 2 days in a week
Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a HelpDesk support role to work on provisioning user access to Judiciaryapplications.
Position is Hybrid ; 2 Days Onsite, 3 Days Remote. Project will be extended.EXCELLENT written and verbal communication.
ProjectThis unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come upwith ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.
REQUIRED RESPONSIBILITIES/EXPERIENCE :
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Skills required :
-Experience with Help Desk, customer service, and directly assisting users.
-Experience with developing systems via a structured SDLC methodology including Agile methodology.
-Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
-Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
-Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
-Experience in collaborating with multiple teams to develop and implement programs.
-Experience in writing test plans and test scripts and conducting various testing.
- Experience in creating user training manuals andconducting user training and demos.
- Ability to analyze complex business processesand work flows and propose areas for improvement.
- 4 year college degree or equivalent studyrequired.
- Relevant work experience: 6 to 8 years.
Required/Desired Skills| Skill Required /Desired Amountof required experience in yrs Candidate Response Last Used | |||
| Experience as a business analyst | Required | 5 | Years |
| Experience with customer service/end user support/help desk support | Required | 5 | Years |
| Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc | Required | 5 | Years |
| Experience with developing systems via a structured SDLC methodology including Agile methodology | Required | 5 | Years |
| Experience in collaborating with multiple teams todevelop and implement programs | Required | 5 | Years |
| Experience with software testing | Required | 5 | Years |
| Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution | Required | 3 | Years |
| Experience in developing UI/UX mockups and workflows (Adobe XD preferred). | Required | 3 | Years |
| Ability to analyze complex business processes and work flows and propose areas for improvement | Required | 5 | Years |
| Experience in creating user training manuals and conducting user training and demos | Required | 5 | Years |
| 4 year college degree or equivalent study required | Required | 4 | Years |
| No. Question Candidate Answer | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Please list candidate's email address HERE. |
| Question3 | The Vendor Rate for this position is not to exceed $N/A. Do you accept this requirement? |
| Question4 | Where is the candidate currently geographically located? |
| Question5 | If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? |
| Question6 | Candidate understands this is a Hybrid role requiring 2 days / week onsite with the team from Day 1. |
| Question7 | Please provide Linkedin profile link if available. |
Job tags
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