Greenlight Professional Services
Location
Hellertown, PA | United States
Job description
BASIC FUNCTION: The individual in this position manages all aspects of the after-sales and field service support functions. Responsible for providing customer support for spare parts, repairs, field service, and product assistance regarding installation, maintenance, troubleshooting and diagnostics. Deals with customers and departments in the company. Personnel in this position follow general guidelines and are expected to establish and administer procedures necessary to perform the tasks required to achieve Company goals of improved product quality, market position, and customer satisfaction.
RESPONSIBILITIES: • Maintain and manage the system(s) and personnel necessary to quote and fill customer spare parts and service orders.
• Effect repairs on compressors. Determine if repairs are warranty or customer responsibility.
• Billable repairs quoted at specified gross margins.
• Establish schedules and standards for repair and service.
• Maintain required spare part inventory by issuing timely requisitions.
• As required, identify spare parts for existing or new equipment.
• Provide technical support as required to customers or business unit.
• Complete required service reports.
• Enter data as required on the company's MIS.
LIAISON: • Deals directly with customers.
• Works with sales and marketing, engineering, and manufacturing to assure that expectations and schedules are met.
• Supervision of Customer Service Specialist and Purchasing / Inventory Control Specialist.
• Supervision of Field Service Technician(s) (direct employee(s) and contractors).
• Indirect supervision of Equipment Technician(s).
QUALIFICATIONS: This position requires a degree in engineering or business administration with product knowledge gained through at least 5 years of experience. The absence of a degree will require a minimum of 10 years’ experience and a demonstrated capability.
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Job tags
Salary
