Veterinary Receptionist

Location

Skokie, IL | United States

Job description

Companion Animal Hospital of Skokie is seeking a part/full-time

Veterinary Receptionist to join our team!

Are you a passionate and dedicated professional looking for an exciting opportunity to make a difference in the lives of animals and their owners? Look no further! Our veterinary clinic is seeking a talented and caring individual to join our team and play a pivotal role in providing top-notch veterinary care.

Location: 5225 Golf Road Skokie, IL 60077

Shift Details:  This is a full-time position (30+ hours/week). Open to part-time (under 30 hours/week). Our Clinic hours are as follows:

• Monday, Wednesday & Friday - 8:00am - 7:00pm
• Tuesday & Thursday - 8:00am - 6:00pm
• No Weekends

Compensation:  Starting at $16.00/hour (based on experience)

Our clinic is conveniently located in the heart of Skokie, providing easy access for both team members and clients. Situated near Old Orchard Mall and a quick drive from the city, you'll find a diverse range of recreational activities, dining options, and cultural events to enjoy during your downtime.

About Us:

Our clinic is a well-established and trusted provider of veterinary services in the Northshore/Skokie area. With a rich history of serving our community's furry companions, we take pride in our commitment to delivering exceptional care. Our clinic is renowned for its welcoming facility, compassionate staff, and a strong sense of community. We are excited to announce that we have recently completed a stunning renovation to enhance our clinic's capabilities and ensure the comfort of our patients and clients. Come join our growing team as we grow to as 4 doctor practice!

Our Team:

At our clinic, you won't just be an employee; you'll be part of a team. Our diverse and highly skilled group of veterinarians, technicians, and support staff collaborate seamlessly to provide the best care possible. We believe in fostering a positive and supportive work environment where every team member's voice is valued, and continuous learning is encouraged. Your expertise and dedication will be appreciated and celebrated here.

Facility Highlights:

Our newly renovated facility is a testament to our commitment to excellence. Equipped with the latest technology and designed with both the well-being of our patients and the comfort of our clients in mind, our clinic boasts:

• State-of-the-art surgical suite
• Advanced diagnostic equipment
• Modern treatment areas
• Welcoming and comfortable waiting areas
• Spacious, well-appointed exam rooms

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

How you'll make an impact: 

• Maintain and uphold the Core Values and Mission Statement of MVP.  

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.  
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.  
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.  
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.  
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.  

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.  
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.  
• Verify the eligibility of clients with charge accounts.  
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.  
• Fill prescriptions refill forms and provide routine administrations instructions to clients.  

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.  

Required Knowledge, Skills and Abilities:  

• Demonstrated commitment to MVP core values .  
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).  
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.  
• Must have excellent spelling and grammar.  
• Ability to handle varied and sometimes difficult conditions ; will be exposed to highly emotional situations .  

• Ability to display tact and respect with clients and team members, even when busy or hectic.  
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.  
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.  

We put people first and never compromise on our values.  

Apply today for immediate consideration! 

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

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