Service Coordinator

Location

Brockton, MA | United States

Job description

CROWN IS HIRING A SERVICE COORDINATOR FOR ITS RAPIDLY GROWING SERVICE DEPARTMENT IN BROCKTON, MA!

POSITION AND COMPANY SUMMARY

Our Service Coordinator is a key office support position in Crown's route servicing and branch operations. This position is responsible for handling and coordinating all customer service related matters and the daily route check-in procedures for the Brockton branch. The Service Coordinator handles requests for service in a professional and efficient manner while obtaining vital customer information, reports and feedback. In addition, the Service Coordinator verifies customer orders, handles customer inquiries or complaints and helps relay any pertinent information to other positions within the branch.

Crown Linen Service, Inc. was founded as a family business in 1914 and has been a leading provider of uniform programs and linen services throughout New England. We have remained a family owned uniform and linen supplier and are committed to building long lasting customer relationships by providing efficient and cost-effective uniform and textile solutions with a personal touch.

Monday - Friday schedule!

Competitive pay - paid weekly.

Fast growth potential.

Full benefits package, with 401K and PTO.

PRIMARY DUTIES AND RESPONSIBILITIES

• Continuously provides management with independent information to increase and improve operations
• Communicates with management daily with any questions or concerns found when checking-in routes or reviewing invoices
• Continuously monitors branch customers in Crown's CRM system (Alliant) and makes recommendations for improvement
• Coordinates the delivery of daily specials based on phone logs and priority requirements
• Responsible for answering the phones as well as the monitoring and maintaining of all branch phone logs
• Gathers customer information, fills customer needs, educates the customer where applicable and documents customer interactions
• Dispatches escalated calls to the appropriate manager or route service representative
• Responsible for reviewing of invoices and determining whether or not to cease deliveries due to non-payment as well as other A/R responsibilities
• Works with training incoming sales representative on any service related paperwork
• Uses automated information systems to analyze the customer's situation
• Daily check-in of Route Service Representatives, Service Manager, and Route Specialists
• Audit routes as needed and required
• Assist in branch price increases as assigned by management
• Participates in special projects as assigned by management

REQUIRED SKILLS

The ideal candidate will have excellent customer service and professional communication (written and verbal) skills and be able to work with deadlines, multitask and prioritize. Excellent Microsoft Office and computer skills are a key to success in this position. We are also looking for strong interpersonal and team working skills. Being highly organized and able to gather and analyze information skillfully is required.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma required, some college preferred or an equivalent combination of education and experience
• Candidate must have at least 3+ years of customer service experience
• Candidate must have at least 2+ years of administrative experience

Job tags

Salary

$20 - $22 per hour