Technical Support Engineer

Location

Syracuse, NY | United States

Job description

Location

This position is 100% in-office and reports to our facility on-site in Syracuse, NY

Role Summary

Help protect life and property at Rapid Response! Rapid Response Monitoring is searching for a passionate problem-solver to join our fast-paced IT team. As our frontline Technical Support Engineer, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact their safety and peace of mind, making every day a rewarding experience.

Hours

Various (11:00am-8:00pm; 12:00pm-9:00pm)

Salary Range

$60,000 - $80,000 based upon experience

Responsibilities

• Troubleshooting guru: diagnose and resolve technical issues related to customer alarm and fire systems, ensuring their seamless operation.
• Communication expert: clearly explain complex technical concepts to customers, fostering trust and exceeding expectations.
• Thrive in a dynamic environment: work independently and collaboratively in a fast-paced support center, solving problems under pressure.
• Make a difference: monitor our network and applications proactively to ensure 24x7 availability of our critical systems.

Basic Qualifications

• Associate’s degree, 2 years of IT experience, or equivalent military experience.
• Experience in high-volume technical support role.
• Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications).
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance.

COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

Job tags

Salary