Location
El Paso, TX | United States
Job description
The cashiers at Julio's are responsible for seating guests, answering phones and taking to-go orders, processing all payments, handling the cash register and filling in the daily balance report. They must also have knowledge of the menu; great attitude and customer service skills and take care of their workspace and work tools provided to them by Julio's. Like all other positions at the restaurant they must comply with all company policies.
Primary Responsibilities
- Show up ready for work (clean and in full uniform) at the time scheduled
- Maintain your personal appearance in accordance to restaurant grooming standards
- Obtain and count bank from management
- Greet and say goodbye to 100% of the guests that walk through our doors in a courteous way
- Seat guests and provide them with clean menus, using Julio's server rotation guidelines
- Know table numbers and register tables seated to each waiter
- Maintain inventory of open, or soon to be open tables
- When restaurant is at capacity, maintain guest wait list and quote proper waiting time
- Answer telephone according to script within three rings and with a smile in your voice
- Take messages, to-go orders and provide information regarding operations and events to customers through telephone calls and in person
- Verify and confirm group reservations
- Carefully receive and process all payment methods for restaurant guest checks and return change or CC receipt to server or customer
- Have full knowledge of the menu in order to correctly take to-go orders
- Input, get ready and deliver complete and presentable to-go orders to customers
- Settle all guest checks in POS system and maintain accountability for all financial transactions
- Maintain complete knowledge of Aloha POS system for required transactions
- Responsible for adding tip amounts to all credit card transactions
- Process all tipped employees’ check-outs
- Fill out a daily balance report correctly at the end of the day
- Report any financial discrepancies to management
- Set up and organize workstation with designated supplies, forms and resources maintaining cleanliness at all times
- Pick up menus from holding containers in the restaurant and return them to front desk
- Clean menus, dessert menus and front doors & windows
- Perform cleaning duties as assigned
Additional Responsibilities
- When necessary, assist the team with bussing tables or other functions.
- Maintain a harmonious relationship with all employees.
- Utilize suggestive and upgrade selling on to-go orders.
- Request management for any supplies needed from storage.
- Make good use and maintain cleanliness of restaurant equipment and utensils.
- Must know and follow sanitary food handling procedures.
- Attend all scheduled meetings and provide suggestions for improvement.
- Check ladies’ restrooms periodically for cleanliness and supplies and report to manager if it needs attention.
- Fold enough kids’ menus (container must always be full) to last throughout the day.
Qualifications and skill requirements
- Must be at least 16 years of age.
- Must have a current Food Handlers card issued by the State of Texas.
- Must demonstrate full knowledge of the food, beverage and dessert menu in order to be able to answer any customer's questions.
- Must possess ability to compute mathematical calculations.
- Must have ability to prioritize and organize.
- Should be able to maintain concentration in a noisy and crowded environment.
- Must have multi-tasking abilities.
- Must have an upbeat and positive attitude.
- Must have a pleasant personality.
- Must be a team player.
- Must be bilingual (Spanish-English).
- Cashiering experience preferable.
Working conditions
- Standing and walking for extended periods of time
- Working under pressure
- Bending
- Stretching
- High noise level
Uniform
- Black top or shirt with Julio's logo
- Dress black pants
- Black flat non-slip shoes
- Hair pulled back (ponytail or bun)
The undersigned accepts the above employment offer and agrees that it contains the terms of employment with Julio’s Mexican Restaurant and that there are no other terms express or implied. It is understood that employment is subject to verification of identity and employment eligibility and may be terminated by Julio’s Mexican Restaurant at any time for any reason.
At Julio’s Mexican Food we offer a variety of different jobs. We promote a friendly working environment with competitive pay and opportunities for future growth. Look into the section below to find out what open positions match your personal interest. We hope to see you soon!
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