Asst. Account Manager: Commercial Lines
Location
Norwalk, CT | United States
Job description
The primary function of this position is meeting the overall insurance needs of our customers. Provide prompt, accurate and courteous service to our insureds, producers and company representatives in order to retain and develop our commercial lines book of business.
- Assist service teams in providing prompt, accurate, courteous, and professional service to commercial lines accounts, including technical and administrative support.
- Provide support to account managers and producers with specific customer requests.
- Utilize company website portals to obtain and manage policy and account information.
- Support service teams by processing a range of documents including, but not limited to: Attachments, copying and filing; Auto ID cards, Order MVRs; Certificates of Insurance; Billing Inquiries; Update Driver, Vehicle & Cert Information
- Check endorsements for accuracy & process.
- Prepare and process cancellations and reinstatements.
- Prepare and process cancellations and reinstatements.
- Document misc. correspondence from Companies in EPIC.
- Respond promptly to service requests from customers.
- Maintain up to date customer files, both paper and electronic files in EPIC.
- Follow department policies and procedures closely. Prioritize work according to established guidelines.
- Act as back-up for answering phones at the front desk and for mail processing as needed.
- Assist manager in any special projects as needed.
- High School Graduate
- 0-2 years general insurance experience
- Property/casualty agent’s license preferred, but not required
- Courteous and professional telephone manner and appearance
- Ability to perform multiple tasks simultaneously
- Pleasant and friendly personality, focused on customer needs
- Proficient with Ms Word and Excel
- Must be self-motivated and be able to work independently.
- Ability to remain calm under pressure
- Must enjoy working with and helping people from all backgrounds
- Attention to detail, thorough and accurate
- Professional work ethic
Job tags
Salary
