Program Director, Service Delivery

Location

Montpelier, VT | United States

Job description

Kforce has a client in Montpelier, VT that is seeking a hybrid Program Director to join their team. Responsibilities:

• Establish a baseline service offering from which they can plan, update, demonstrate compliance, and measure improvement
• Implement and adapt ITIL aligned scalable and repeatable processes and solutions in a complex Public Sector environment to enhance the effectiveness of the mission
• Seamlessly integrate our service offerings with the client organization's strategy, policies, and procedures delivering value and maintaining a minimum level of competency
• Lead the management, direction, administration, quality assurance, and operations of the program
• Coordinate, communicate, integrate, and be accountable for the overall success of the program, ensuring alignment with both the client and corporate priorities
• Define program-level resource plans and effectively onboard/offboard resources to the program
• Direct the efforts of others and provide oversight into all aspects of program delivery at both the strategic and operational levels
• Perform cost modeling, program cost forecasting, and variance management

Job tags

Salary

$60 - $70 per hour