logo

JobNob

Your Career. Our Passion.

CONTACT REPRESENTATIVE


US Defense Finance and Accounting Service


Location

Rome, NY | United States


Job description

CONTACT REPRESENTATIVE Location Rome, NY :

Duties
  • Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
  • Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
  • Develops applicable solutions to problems and ensures corrective actions are completed.
  • Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
  • Duties will be developmental in nature when the position is filled below the full performance level (GS-05).

Requirements

Conditions of Employment

Qualifications

This announcement will be used to fill positions with an entry grade of GS-04, or GS-05 with a target grade of GS-05. The minimum salary for grade GS-04 is $36,209, the maximum salary is $45,982. The minimum salary for grade GS-05 is $39,576, the maximum salary is $51,446. GS-04: One year of general experience, which demonstrates the ability to perform the duties of the position, is required. General experience is defined as : progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies, and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures, convey options, or resolve problems within automated systems. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.

Education

Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement. GS-04 Substitution of Education for Experience: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience required. GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (

Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the Category Rating and Selection Procedures. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies: You can preview the Assessment Questionnaire here:

Required Documents

1. Resume: HR will review the resume that the system date stamps as the most recent. For assistance in preparing your resume, visit DFAS Resume Tools. 2. Complete Assessment Questionnaire: Your resume must describe the scope of work with regard to your responses to the occupational self-assessment questionnaire, as they generate your numerical rating. The following supporting documents are ONLY required if applicable to your personal qualifications or status. 1. Transcripts/Certifications: All applicants to include current employees/contractors , must submit proof of education if the position requires education to meet the basic qualification requirements, or if substituting education to meet specialized experience requirements. For additional information on acceptable documents, visit Transcripts and Certifications. Applicants must also document education and/or certifications in their resume. 2. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official if referred. Cover letters will not be used to verify qualifications or determine eligibility. 3. Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so will result in the loss of veteran's preference, and may impact your eligibility for referral.. For more veterans' information please click here.

4. ICTAP Eligibles: You must submit a Separation-Reduction in Force (RIF) SF-50; a RIF Notice showing separation within the past year (or declining a management directed reassignment outside the commuting area, or a Termination of Disability Notice from OPM) and most recent performance appraisal. 5. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist. 6. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. 7. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. 8. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

Clarification from the agency

All U.S. Citizens


Job tags

Permanent employmentFull timeTemporary workPart timeFor contractorsRemote job


Salary

All rights reserved