Location
Lansing, MI | United States
Job description
Role:- Avaya SME
Location- Lansing, MI (Day 1 on-site)
Contract/Full time
JD : UC CC SME
Responsibilities.
Position will perform support for the IP Telephony services, including:
- Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software.
- Call Configuration support for existing IP Telephone.
- Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solution
- Troubleshooting of Hardware and Software issues
- Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents
- Manage mission critical UC and CC Environment for ~5000 user base
- Administration of Telephony, Onsite and remote end user administration
- Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant.
- Fault and performance management
- Incident, change, and problem management
- Provide need basis on-call services support outside of regular client business hours.
- MIS reporting.
- Ensuring SLAs / KPI.
- Expertise in performing version upgrades, migrations between on Central Call Managers
Required:
- 10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME.
- Minimum 10+ years of experience in managing Avaya UC and Avaya contact center and MS Teams UC and CC technologies.
- Good knowledge of VOIP Networking, network protocols and routing.
- Good working knowledge on Avaya Communication Managers Avaya 6.x, 9.x, 10.x , Nice Voice recorder
- Handson experience on Audiocodes SIP gateways ( preferred)
- Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGoogle Cloud Platform, CCS, CAS) in providing solutions to customer.
- Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.
- Circuit Type DTI (E1/T1), PRI (E1/T1), BRI, SIP trunks
- Knowledge of IPT Network.
- Basic ITIL.
- Good communication skills.
Certifications:
- Avaya certified Design Associate
- Avaya certified implementation specialist
- Avaya certified support specialist
- Audiocodes certified (Preferred)
- Nice certified (Preferred)
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- Dice Id: 91124252
- Position Id: 2024-2581
Job tags
Salary
