It help desk

Location

Grand Prairie, TX | United States

Job description

WHO WE ARE

C2 Wireless is a leading distributor of wireless accessories, handsets, wearables, parts and PC components with complete supply chain management, fulfillment and logistics services for the B2B, B2C and E-Commerce markets. Our culture is driven by customer satisfaction, strong vendor alliances, and taking care of our employees.

Our benefits package is robust. Our employees have access to industry leading health benefits, including medical, dental, and vision with a material employer contribution to employee and family plans. Paid vacation and sick leave are also offered with every full-time position. Tax deferment vehicles are also available in the form of 401K, flexible spending, and health saving accounts. Pay is commensurate with experience.

If you are interested in joining a team of industry experts, who partner with the best brands and are dedicated to exceeding customer expectations, continue to read on.

JOB SUMMARY

As we continue to expand, we are seeking a motivated individual to join our dynamic team as an IT Help Desk Technician.

As an IT Help Desk Technician, you will play a critical role in providing technical support and assistance to our internal staff and external clients. You will be responsible for diagnosing and resolving technical issues, troubleshooting hardware and software problems, and maintaining IT systems and infrastructure.

Key Responsibilities:

• Respond to help desk inquiries and provide technical support via phone, email, or in-person
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and update software applications and operating systems
• Set up and maintain user accounts and access permissions
• Perform routine maintenance tasks, such as system backups and updates
• Collaborate with team members to escalate complex issues and ensure timely resolution
• Document all support activities and solutions for future reference
• Assist in the development and implementation of IT policies and procedures

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• knowledge of computer hardware, software, and networking concepts
• Prior experience in a help desk or technical support role is a plus
• Intermediate Excel skills for Data analysis and formatting

Compensation:

• Competitive salary based on experience and qualifications
• Benefits package including PTO, medical, dental, and vision
• Paid time off and holidays

Interested in applying? Please send your resume and cover letter to [email protected] for immediate consideration.

Job tags

Salary