Service Warranty Coordinator

Location

Longwood, FL | United States

Job description

Comprehensive Energy Services, Inc. is hiring an Service Warranty Coordinator!

Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today!

Benefits Offered: Medical, Dental, Vision, Company Paid Life Insurance and Short-Term Disability, Additional Life Insurance, Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time Off, Holiday pay, and more!

Summary

Under general supervision, the Service Warranty Coordinator will maximize resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Warranty Coordinator will collaborate with the Field Supervisor and Service Manager to ensure all warranty service work has been completed in a reasonable time and to our customer's satisfaction.

Essential Duties

• Work closely with operations team to coordinate any warranty work completed.
• Assist with work order review process and updates to identify warranty work completion.
• File necessary paperwork within specific manufactures guidelines.
• Follow up on warranty claims to ensure work is completed and closed out in a timely manner. This includes parts received, invoices sent and CES received necessary reimbursement for work completed.
• Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management
• Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed.
• Ensure work has been performed to the customer's expectations and provide customer follow up as needed
• Answer customer inquiries and resolves or escalate customer issues, as needed
• Reconcile all service requests daily upon completion of the service job
• Provided follow-up on activities to ensure service will be completed within the expected timeline
• Other duties as assigned.

Experience & Education

• Minimum of five years of service-related experience, managing service operations, and/or service scheduling.
• Associate's degree preferred.
• High school diploma or equivalent required.

Qualifications, Skills, and Abilities

• Must demonstrate the ability to perform work independently
• Strong organizational skills with a proven track record showing attention to detail
• Superior verbal, reading, and writing skills; able to communicate at all levels
• Must be able to read and apply manufacturers' instructions and to communicate with customers, suppliers, and other CES employees clearly
• Must have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistence
• Able to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting/cost principles, desired
• Some knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or Plumbing
• Possess basic computer skills including Microsoft Word and Excel
• Demonstrate the ability to develop relationships
• Strong analysis and judgment skills
• Works well in a team environment

*Must be able to pass regular drug testing and be open to background checks.

For more information, please visit our website

Further details will be provided in the interview and job description. We are an Equal Opportunity Employer and a Drug-Free Work Place

Job tags

Salary

$25 per hour