Senior Specialist, Knowledge Management (KM)

Location

Silver Spring, MD | United States

Job description

Panagora Group is a woman and employee-owned small business (WOSB) providing novel and integrated solutions in global health and international development. Our goal is to provide innovative solutions that build national capacity and promote sustainability through robust local participation and capacity building, utilizing highly integrated and private sector solutions. Throughout our work, we embrace a virtuous circle of knowledge stewardship, collaborative learning, and application of evidence to heighten and accelerate positive health and development outcomes. In 2023, Panagora was awarded a Great Place to Work certification based on employee feedback.

The Senior Knowledge Management (KM) Specialist will provide strategic and technical support to the home office and activity offices in KM. In addition, he or she will lead Panagora’s thought leadership and expansion activities in the sector. The Specialist will contribute to positioning Panagora as a leader in knowledge management and socializing our approach within the company. The position will also be responsible for Panagora’s Knowledge Management and Communications (KMC) strategy, contextualizing it to the needs of each project to reflect the sector of the work, country context and the project’s overarching goals and  objectives. The Specialist will support activity teams in developing and executing KMC strategies and systems, ensuring quality, consistency, and knowledge sharing across projects and throughout Panagora’s home office. The Specialist will also contribute to business development efforts, writing KMC content, reviewing proposals, and ensuring quality and consistency of proposed KMC, as needed.

  Responsibilities

• L ead the design, development, and implementation of KM initiatives for USAID/Washington and Mission-based projects
  
• Support technical billable assignments across Panagora’s portfolio and support project teams with integration of KM processes and tools into daily work
  
• Design and conduct tailored KMC needs assessments, including mapping and assessing existing KM practices and infrastructure
  
• Create KM strategies and action plans; support establishment of appropriate systems, tools and practices; and track progress towards KM goals and objectives
  
• Create tools within Google Workspace and other integrated platforms to surface and capture data; curate and make knowledge easily available to audiences; and enable collaboration, learning and adaptation
  
• Ensure that project-level data structures and knowledge management systems are accessible, utilize appropriate access hierarchies, and are compliant with applicable requirements for security and accessibility
  
• Provide technical inputs for knowledge libraries, interactive learning and virtual collaboration hubs, and data visualizations/dashboards
  
• Support creation and utilization of audience-centered reports and knowledge products for internal and external communications
  
• Support Panagora new business efforts including technical conceptualization, design, and writing; development of new partnerships and technical resources; and participation in color reviews
  
• Facilitate cross-project learning and transfer of good practices through documentation and knowledge sharing around KMC
  
• Stay informed of best practices in KMC and USAID’s approach to knowledge management and organizational learning
  

Requirements

• Master’s degree in international relations, political science, international development, communications, knowledge or information management, information systems, or related subjects OR Bachelor’s degree with commensurate programmatic or technical experience in related fields
  
•   Minimum eight (8) years of progressively responsible experience designing and implementing KM strategies and platforms using Google applications and KM tools (filing systems, Google sites, Google calendars, etc.) in USAID project environments
  
• Experience developing knowledge management platforms for field-based activities (projects) that support evidence-based decision making, CLA, and adaptive management processes
  
• Experience working cross-culturally with diverse technical and non-technical program teams, home office staff, expert consultants, USAID staff and implementing partners, local in-country partners
  
• Ability to link content development and engagement strategies that facilitate timely, useful delivery of information through project learning platforms and communication activities
  
• Demonstrated understanding of the USAID CLA and adaptive management frameworks and how they relate to USAID programming including strategy development, project design, implementation, evaluation, and monitoring
  
• Demonstrated new business proposal development experience
  
• Excellent facilitation skills
  
• Demonstrated experience working in developing country or international contexts, considering differences in culture, language, access to resources, and other factors
  

Preferred Qualifications

• Overseas experience strongly preferred; willingness to travel internationally, primarily to developing countries
  
• Working proficiency in French or Spanish highly desired
  

Reports to: Practice Director, Innovation and Organizational Learning

No telephone inquiries, please. Finalists will be contacted. Only applicants who include the required application components will be considered.

Panagora Group is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Panagora Group is currently working a hybrid work schedule, and employees are encouraged to come into the office at least once a week to foster engagement, collaboration, belonging and professional development. Departments/teams will hold in-person meetings that involve a high degree of collaboration, where ideas are generated quickly and often feed off each other, e.g., brainstorming, storyboarding, proposal development, strategic planning, and performance discussions. Staff who reside in the DC/MD/VA area are strongly encouraged to work from the office on those days.

Benefits

Panagora Group, Inc. offers competitive salaries including regular performance reviews and merit increases with an excellent insurance program (health, dental and vision) paid leave, holidays, bonuses, employee assistance program, training and development assistance, commuter allowance, phone allowance, Society for International Development and Humentum Memberships, as well as employee stock ownership (ESOP) and 401K programs.

*Note: Panagora does not offer visa sponsorship at this time.

Job tags

Salary